Infrastructure Analyst Days- Technology Operations

Infrastructure Analyst- FT
- Days
- Technology Operations - 21067

US:

TX:

Edinburg | INFORMATION TECHNOLOGY | Full Time

DHR Health - US:

TX:

Edinburg - Days

Summary:

POSITION SUMMARY:

The Infrastructure Analyst is responsible for supporting desktop and mobile device hardware and software to ensure end-users can accomplish their daily tasks. This position monitors the ticket queue and handles requests and incidents promptly based on priority. Support is provided in person or remotely. Candidates must have strong interpersonal skills and the capacity to analyze user problems/requirements and make the best recommendations to satisfy the end-users needs.

Candidates must possess the ability to quickly determine the cause of an issue and use their best judgment to elevate issues to the appropriate team(s) for resolution. Support Technicians play a key role in building and maintaining customer relationships.

POSITION EDUCATION/ QUALIFICATIONS :

• High school diploma/G.E.D. required
• Associates degree in a related technical discipline preferred

JOB KNOWLEDGE/EXPERIENCE :

• 2+ years of recent computer troubleshooting experience in an enterprise environment
• Must possess advanced knowledge and a minimum of two (2) years’ experience supporting and troubleshooting highly complex computer and data network systems
• Solid experience in servicing desktop, laptop, phone, mobile device hardware, and printers
• Strong software and hardware troubleshooting skills
• Working knowledge of remote connectivity software such as RDP, Citrix, and VPN clients
• Experience with Active Directory: user rights, user administration, and security
• Experience with Organizational Units management, groups, and permissions
• Experience with Microsoft Exchange environments
• Experience working with and troubleshooting Microsoft Windows 7 and 10 Professional operating systems
• Experience working with and troubleshooting Microsoft Office Suite 2007- 365
• Experience working with software deployment
• Understanding of TCP/IP and O.S.I. model
• Understanding of networking terminology and concepts
• Experience with O.S. deployment
• Excellent verbal, interpersonal, and written communication skills
• Advanced problem-solving skills
• Willingness to work flexible shifts, including nights, weekends, and holidays
• While performing the duties of this job, employees are frequently required to sit, talk, and hear. The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus
• Ability to work independently or as part of a team
• Collaborate with teammates Demonstrate the ability to conduct themselves professionally while assisting all DHRHealth employees

POSITION RESPONSIBILITES:

• Promotes D.H.R.’s mission, vision, and values by effectively communicating them to others. Considers mission, vision, and values in developing services, standards, and practices
• Must possess advanced knowledge and a minimum of two years’ experience supporting and troubleshooting highly complex computer and data network systems
• Identify, diagnose, prioritize, and service requests and incidents
• Deliver, set up, and configure end-user desktop, laptop, and mobile computer hardware, software, and peripherals
• Utilize and maintain incident tracking software
• Monitor and respond quickly and effectively to requests received through the Service Desk
• Provide accurate and detailed documentation of incidents and problems, including the steps taken during the analysis and resolution/restoration process
• Work with others in Information Services to coordinate various I.T. functions so that solutions and knowledge are shared easily and promptly
• Assist in…