Storefront Experience Specialist

• Position Type:
  Support Staff/ Project Specialist II
• Date Posted: 9/29/2026
• Location:
  
  Education Service Center Region 13 - 104

Center Support

Product Development Coordinator

Salary: This is a full-time twelve (12) month position at 232 days with a minimum annual salary of $57,340.00.

The Storefront Experience Specialist manages the front-facing operations of all Region 13 product store properties. This role maintains and enhances all storefronts, ensures accurate product presentation, leads customer inquiry and support, and aligns storefront needs with internal teams. The position also collaborates on product performance analysis, presents recommendations for product adjustments, and manages small-scale product development projects as delegated. The Storefront Experience Specialist plays a key role in ensuring storefronts are accurate, user-friendly, and responsive to customer needs.

At least three years in customer service, sales, account management support, or related fields, including online and in-person communication.

Experience managing or supporting e-commerce platforms (Shopify preferred).

Skill in using CRM tools like Salesforce to support communication, tracking, and workflow alignment.

Ability to analyze sales or user data to support recommendations.

Proficient in Microsoft Office Suite, Google Workspace, and online systems.

Excellent written, verbal, and interpersonal communication skills.

Strong organizational skills and attention to detail.

Proven ability to collaborate across teams and manage multiple workflows.

Bachelor's degree or equivalent work experience.

• Associate or bachelor's degree (in marketing, communications, or related field)
• Experience using email marketing platforms (e.g., Mailchimp, Constant Contact, Pardot)
• Basic design skills using tools like Canva or Adobe Creative Suite
• Familiarity with basic analytics tools (e.g., Google Analytics, social platform insights)

Familiarity with K–12 education product and service environments.

Experience using AI and large language model (LLM) tools (e.g., ChatGPT, Microsoft Copilot) to improve workflow efficiency, support operations, and enhance the quality of written or digital content.

Experience using Canva to create or edit digital assets, improve visual presentation, and support consistent, on-brand content across projects.

Experience with business intelligence or data reporting tools.

Proven expertise in project management capacities, including exposure to PM platforms (experience with Airtable and/or Basecamp a plus).

Experience using customer service platforms (e.g., Help Scout) to manage inquiries, track response history, and maintain high-quality customer communication.

Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public

Storefront Management & Digital Presentation

Maintain and update product listings, categories, visual assets, and storefront navigation for all product store properties, ensuring accuracy, clarity, and adherence to ESC Region 13 branding, voice, and established style guide.

Lead implementation of visual and content updates to improve user experience, customer confidence, and product discoverability.

Ensure all digital assets (images, previews, thumbnails, etc.) are prepared, uploaded, and maintained according to internal standards.

Collaborate with the Storefront Operations Specialist to ensure product availability, fulfillment readiness, and…