Technology Support Specialist Ii

Office Location
The University of Texas Rio Grande Valley
1201 W. University Drive
Human Resources
MASS Building 2 nd Floor
Edinburg, TX 78539

Edinburg:
Brownsville:
Office hours:
Monday-Friday
8:00a.m.

- 5:00p.m.

Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:
* Date of Birth
* Gender
* Ethnicity/Race Please make sure that you omit this information prior to submission. We are advising that Human Resources will be forwarding your application to the department as per your submission. The University of Texas Rio Grande Valley reserves the right to discontinue accepting applications prior to the stated close date of this position, after meeting the posting requirement of three (3) calendar days.

If you have any questions, please do not hesitate to contact us at  and/or careers.

Posting Number

Posting Number SRGV
9196

Working Title

Working Title TECHNOLOGY SUPPORT SPECIALIST II

Number of Vacancies

Number of Vacancies 1

Location

Location Edinburg, Texas

Department

Department Infrastructure & Operations

FTE

FTE 1

FLSA

FLSA Non-Exempt

To advise and provide advanced consultation to computer users on various skill levels regarding the effective use of computer resources. Responsible for providing complex and advanced information to faculty, staff, students, and various other groups regarding computers and their usage.

• Consults with users on the use of computers and provides solutions in resolving complex and advanced computer related problems.
• Provides routine and advanced level software and hardware support services and technical assistance services to all departments and other groups.
• Installs, maintains, repairs, and provides support for computer hardware and software.
• Performs and/or coordinates the analysis, development, and testing of systems and procedures.
• Performs service calls, either on-site or by telephone, on computers for problem solving and trouble shooting.
• Performs and/or coordinates the preparation of training literature and materials and the training or classroom lecture of staff, faculty, and/or students.
• Researches, reviews and recommends computer products, services and trends to support user short and long term planning and purchases.
• Provides responsible staff assistance to the assigned supervisor; prepares and presents staff reports and other necessary correspondence as required.
• Installs and maintains computer networks.
• Keeps up to date on new and developing technology.
• Performs other duties as assigned.

General supervision from assigned supervisor.

May supervise Computer User Services Specialist I, clerical, direct wage or work study employees.

Bachelor’s Degree in Computer Science, Computer Information Systems, or a related field or a combination of education and experience as stated below.

N/A

None.

• One (1) year of experience in a computer related field; or
• Associate’s Degree in a computer related field and a minimum of three (3) years of experience with computers and networks common to the University; or
• Equivalent work experience in performing the stated duties may be substituted on a 1-on-1 basis.

N/A

Use of standard office equipment, use of computer hardware, software and applications.

Preferred:
Knowledge of various third party applications and computer networking systems, their components, functions and capabilities.

Needs to be able to successfully perform all required duties. Indoor…