Interpretive Services Prgm Specialist Corporate Compliance

Interpretive Services Prgm Specialist - FT
- Days
- Corporate Compliance - 22260

US:

TX:

Edinburg | GENERAL SUPPORT | Full Time

Posted 2 days ago

DHR Health - US:

TX:

Edinburg
- Days

Summary:

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

POSITION SUMMARY:

The Interpretive Service Program Specialist is responsible of coordinating and supervising interpretive services for individuals with Limited English Proficiency (LEP) across DHR facilities.

POSITION EDUCATION/

QUALIFICATIONS:

• High School Graduate
• ASL Certification
• BLS Certification
• Excellent communication skills in English
• Fluent in Spanish

JOB KNOWLEDGE/

EXPERIENCE:

• Understand processes for identifying qualified interpreters, understand interpretive services policies and procedures; have solid knowledge of management principles, practices and methods, able to provide statistical reports in relation to interpreter usage and expenditures.
• Possess required knowledge and be able to explain and demonstrate, with or without accommodations, that the essential functions of the job can be performed. The candidate will be required to pass competencies for this position.
• Minimum of 5 years’ experience working with ADA and an interpreting setting.
• Basic computer skills – familiarity with Windows based software programs
• Knowledge of regulatory environment and healthcare compliance requirements

Responsibilities:

POSITION RESPONSIBILITIES:

• Must be able to interact and communicate with all levels of staff, physicians, patients and families in an effective manner. Exhibit tact, enthusiasm and patience. Must be sensitive to cultural issues.
• Effectively use interpersonal and communications skills with attention to detail and follow through.
• Coordinate interpreter services by ensuring the smooth flow of operations, implementing policies and procedures, and enforcing rules and regulations.
• Effectively scheduling in-person interpreters, or video remote interpretation (VRI) for patients who are Limited English Proficient (LEP).
• Oversee billing function of department by calculating charges and sending/following up on invoices.
• Consult with staff to develop and implement programs that create a supportive environment for patients who are Limited English Proficient (LEP.
• Facilitate interpretive services in a variety of environments.
• Serve as an information and referral source on interpretation for patients, physicians, visitors, and employees.
• Establish and maintain effective working relationships with internal and external customers and community.
• Coordinate complicated interpretive situations involving physicians, staff, patients, and families.
• Assist with Health Stream:
  Spanish Proficiency Courses and competencies.
• Assist with in-house document translations (Eng-Spa); coordinate completion and requests.
• Assist with other Corporate Compliance Dept. goals and duties as needed.
• Assist as needed to complete monthly bell-curve worksheets for random and focused risk audits and e/m codes.
• Assist as needed to create audits for focused risk codes and email completed audit packages to providers.
• Other duties as assigned

LINES OF REPSONSIBILITIES:

Other information:

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including:
Commitment, Accountability, Respect, Excellence and Service.

AGE SPECIFIC:

Employees must be able to…