Family Support Program Administrator

Position:
Family Support Program Administrator

Comparable DFPS Position:
Service Program Administrator

Classification:
Full-time, Exempt

Reports to:

Director, Permanency

Company:
Texans Together

Location:

Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)

The Family Support Program Administrator provides executive leadership, strategic direction, and operational oversight for Texans Together’s Family Support programs, including Family Group Decision Making (FGDM), Kinship Services, Local Permanency Services (LPS), and other family-centered services. This position leads program performance, quality improvement, contract compliance, workforce development, and stakeholder partnerships to promote safety, stability, permanency, family well-being, and lifelong connections. As a member of the agency’s leadership team, the Program Administrator provides direction to senior-level staff, exercises independent judgment, and collaborates with DFPS and community partners to strengthen service delivery and improve outcomes for children, youth, young adults, caregivers, and families through hope-centered, strengths-based practices.

• Provides overall leadership, direction, and administrative oversight for Family Support programs, including Family Group Decision Making, Kinship Services, Local Permanency Services, and other family-centered services.
• Develops, implements, and evaluates strategic plans, operational priorities, and initiatives aligned with organizational goals, Community-Based Care requirements, and contractual expectations.
• Leads program implementation, expansion, transformation, and continuous improvement efforts.
• Promotes a culture of hope, accountability, collaboration, innovation, and continuous improvement.
• Identifies emerging needs, trends, challenges, and opportunities and develops strategies to strengthen service delivery and family outcomes.

• Ensures programs meaningfully engage children, youth, families, caregivers, and stakeholders in planning and decision-making.
• Promotes family-centered practices that strengthen family connections, caregiver supports, permanency, and child well-being.
• Ensures services are timely, equitable, culturally responsive, and consistent with established standards.
• Monitors family engagement, placement stability, kinship support, permanency, child well-being, and other program outcomes.
• Develops strategies to increase family participation, strengthen caregiver support, and reduce barriers to services.
• Provides supervision, coaching, development, and performance management for senior managers and program leadership staff.
• Develops leadership capacity through mentoring, succession planning, reflective supervision, and professional development.
• Establishes clear performance expectations and accountability while promoting staff engagement, resilience, retention, and strengths-based practice.
• Directs quality assurance, performance management, and continuous quality improvement activities across Family Support programs.
• Reviews performance data, case outcomes, operational measures, and stakeholder feedback to identify trends, gaps, and improvement opportunities.
• Ensures compliance with agency policies, Community-Based Care requirements, contractual obligations, accreditation standards, and applicable state and federal requirements.
• Develops and monitors corrective action plans and ensures accurate and timely reporting of program performance and outcomes.
• Represents Texans Together with DFPS, courts, attorneys, caregivers, providers, community organizations, advocacy groups, and other stakeholders.
• Develops collaborative partnerships to strengthen service coordination, identify…