Career Counselor

The Career Counselor (CC) - NCP is a pivotal role of our team. Under close supervisor, this position serves as the single point of contact for the Program Solutions customers who have been referred to the Non-Custodial Parent (NCP) program; provides career counseling and ongoing case management to individual workforce system customers.

• Responsible for attending court hearings to enroll eligible participants within Nueces and surrounding counties in the NCP Choices Program. Reliable transportation required.
• Provides orientation of workforce services to referred and court ordered customers.
• Completes assessments to reflect customers’ skills, abilities and deficiencies.
• Interprets assessment results to develop an Individual Employment Plan; ensures plan includes necessary goals to achieve customer’s career objectives.
• Completes data entry and opens all necessary components in TWIST, COLTS and WIT upon completing orientation and initial assessment within 72 hours.
• Provides job search assistance, job development, training information, job readiness skills, work experience, counseling and support services to the customer to become self-sufficient.
• Terminates supportive services timely as required.
• Responsible for tracking hours of participation, services, employment, wages, and court order compliance in a timely and accurate manner in TWIST, COLTS and WIT.
• Verify and document retention each month for six months, and reports participation in TWIST, COLTS and Court.
• Timely and accurate data entry of all program requirements and employment gain in Performance Data.
• Re-engage NCP for non-compliance of program requirements.
• Communicate and report participation of NCP Choices customers to Court Judge and OAG Staff. Report and testify in court customers’ compliance.
• Participates in monthly NCP Choices staff meetings with Board, Court Judges and OAG staff to identify program enhancements and provide progress updates.
• Comply with all WD Letters and TWC issuances relating to the NCP Choices Program.
• Uses reports from TWIST to assist them in the management of their caseloads (i.e. TWIST Active/Inactive/Exit Alert/Performance reports, etc.).
• Maintains quality case files in appropriate case file order and with all filing up-to-date and readily available for audit.
• Ensures that case files meet/exceed all local, state, and federal quality assurance requirements.
• Performs other duties as assigned and fulfills responsibilities as required.

• Knowledge of workforce development, economic development, and project management.
• Knowledge of effective conflict resolution practices, or individual case management and career counseling.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills; able to work with diverse customers with unique needs and communication styles.
• Knowledge with effectively handling or resolving challenging situations.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.
• May be required to perform other duties as assigned.

• High School Diploma or GED required, and 3 years work related experience, preferably in a field of human services.
• Associate’s degree from an accredited college and 2 years work related experience, preferably in a field of human services.
• Bachelor’s degree from an accredited college and 2 years work related experience, preferably in a field of human services.
• Additional relevant work…