Transportation Supervisor

Transportation Supervisor

No DFPS Equivalent

Full-time, Exempt

Sr. Manager, Preparation for Adult Living (PAL) and transportation

Texans Together

Regions 6a and/or 6b (Specific work locations will be assigned and communicated as staffing plans are finalized)

The Transportation Supervisor provides leadership, supervision, and operational oversight through a hope-centered approach for transportation and supervised visitation services. This position supervises transportation staff who safely transport children, youth, and families to appointments, placements, family visits, and other authorized activities. The supervisor ensures services are timely, reliable, properly documented, and responsive to each client's individual needs. The position collaborates with children, families, caregivers, TTG staff, and community partners to reduce transportation barriers, preserve family connections, and support safety, permanency, and well-being.

• Provides day-to-day supervision, coaching, and development of transportation staff using a hope-centered approach that promotes accountability, professional growth, and quality service delivery.
• Manages daily transportation and visitation operations, including service requests, staff assignments, schedules, workloads, leave coverage, and resource needs.
• Ensures children, youth, and families receive safe, timely, reliable, respectful, and culturally responsive transportation and visitation services that support family connections, access to services, placement stability, and positive outcomes.
• Ensures assigned staff appropriately observe or supervise parent-child visits, document services, and promptly communicate safety, behavioral, or well-being concerns.
• Provides guidance and resolves scheduling conflicts, transportation barriers, behavioral concerns, safety issues, missed services, and other service disruptions using a timely and solution-focused approach.
• Ensures incidents, accidents, complaints, missed services, and safety concerns are appropriately documented, communicated, escalated, and addressed in accordance with established requirements.
• Monitors transportation logs, visitation notes, client-contact records, mileage reports, forms, and system entries to ensure accuracy, completeness, and timely documentation.
• Ensures staff maintain required driver qualifications and comply with vehicle-safety requirements, agency procedures, confidentiality standards, and applicable transportation requirements.
• Monitors staff and program performance through direct observation, record reviews, performance data, participant feedback, and other quality-assurance activities; addresses identified performance or service-delivery concerns.
• Collects and analyzes program data and prepares administrative, operational, and performance reports to support program oversight and continuous improvement.
• Develops and implements training, procedures, tools, and resources that strengthen staff competency, consistency, safety, and hope-centered service delivery.
• Coordinates vehicle and transportation resources, including maintenance, inspections, insurance documentation, fuel usage, and related operational needs.
• Collaborates with children, families, caregivers, TTG staff, providers, and community partners to coordinate services, resolve barriers, and support child- and family-centered outcomes.
• Promotes trauma-informed, culturally responsive, family-centered, and hope-centered practices that preserve client dignity, voice, individual strengths, and confidentiality throughout service delivery.

• Minimum five (5) years' experience in the child welfare field,…