Operations Coordinator

Operations Coordinator

We are currently seeking a proactive and detail-oriented Operations Coordinator to join our dynamic Operations team.

This is an excellent opportunity for a skilled professional with a strong background in operations and logistics who thrives in a fast-paced environment. You will play a pivotal role in supporting our e-commerce, logistics, and administrative functions.

Customer Communications

• Handle customer communications regarding orders, deliveries, stock availability, and product queries.
• Accurately process e-commerce sales across platforms such as our website, Amazon, eBay, and B&Q.
• Manage Klarna payments and ensure accuracy of transactions.
• Monitor and manage back orders daily.
• Notify Team Managers of any out-of-stock items.

• Ensure appropriate delivery services and payment methods are applied.
• Respond to customer enquiries in a timely, professional, and accurate manner.
• Log, resolve, and follow up on customer issues and internal tasks.

• Coordinate daily with logistics partners regarding order dispatch and issue resolution.
• Handle claims related to damaged or failed deliveries, including documentation.
• Provide Proofs of Delivery (PODs) upon request.

• Track outstanding back orders and follow up as required.
• Report any stock inconsistencies to the Line Manager.

• Minimum 2 years of experience in operations and logistics.
• Strong IT skills and confidence with numerical data.
• Excellent written and verbal communication skills.
• Ability to work well under pressure - both independently and within a small team.
• Organised, self‑motivated, and solutions‑focused with a positive “can‑do” attitude.

• Monday to Friday, 08:00-17:00
• 40 hours per week
• This is a fully office-based role located at our South Gyle site in Edinburgh.

Job Types: Full-time, Permanent

Pay: £25,807.00 per year

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site gym

• 8 hour shift
• Day shift
• Monday to Friday

Edinburgh EH12 9GD
: reliably commute or plan to relocate before starting work (required)

• Operations & Logistics: 2 years (preferred)
• Administrative: 2 years (preferred)