Customer Service Administrator

Overview

Brightwork has an excellent opportunity for a Customer Service Administrator to join our client in Edinburgh. This is an ongoing temporary full‑time role on a hybrid working basis – hours are Monday to Friday business hours.

Working within their busy offices, the successful candidate will support the administration team.

Responsibilities include:

• Accurately processing and uploading sensitive information onto internal databases while maintaining compliance standards.
• Dealing with a high volume of information and requests, ensuring they are processed in line with SLA’s.
• Keeping on top of a busy workload, prioritising tasks and working to deadlines.
• Acting as a main point of contact for the department.
• Investigating and resolving complex customer account queries/issues.

• Previous customer service experience and strong administrative skills.
• Excellent customer service skills and ability to juggle enquiries while using internal systems.
• Experience working with databases and running reports from these.
• Ability to work well under pressure and pick up new systems/processes quickly.

The successful candidates will be required to hold a current Basic Disclosure Scotland or be willing to apply for one.

If interested, please submit your CV to Brightwork today! Brightwork is operating as an employment business for this temporary role.