Client Services Administrator

Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery, designed and made from our own artisan team and workshops.

Anchored by our heritage, we continue to invest in our future and our team and are now looking for a Client Services Administrator to join us.

• Management of all incoming calls to the business, ensuring enquiries are directed to the correct departments
• Management of client communications via email inboxes
• Providing general admin support to the business as and when required
• Support with client administration including (but not limited to) gifting, hospitality and sundries
• Support with welcoming visitors and being first point of contact for the business
• Administration for Sales/Service as and when required
• Support with Sales hosting as and when required
• Support with hospitality for visitors including clients, business partners and suppliers

• Exceptional customer service attitude. Able to be friendly, welcoming and professional, acting as a brand ambassador for the business when dealing with clients
• Proficient in MS Office and generally IT literate with an ability to problem solve
• Able to handle multiple tasks and responsibilities simultaneously, dealing with different departments, priorities and colleagues
• Positive and can-do attitude, focused on delivering excellence to colleagues and clients
• Ability to work on own initiative, recognising different priorities of communications and escalating accordingly
• Excellent verbal and communication skills when dealing with colleagues from all parts of the business and clients
• Some form of relevant qualifications would be desirable though not essential