Customer Service Executive

Sales & Customer Service Executive

Full-Time Office-Based Edinburgh

One of Scotland's leading independent suppliers of catering, hygiene, and packaging solutions to the hospitality industry. As we continue to grow, we're looking for 2 x Sales & Customer Services Executive to join our busy office team and help keep things running smoothly behind the scenes.

The Role

You'll be a key part of our operations, supporting our external sales team and being the go-to person for everything from customer orders to general admin. If you're organised, personable, and love a fast-paced environment, this is the role for you.

Key responsibilities include:

• Supporting the sales team with quotes, pricing, order forms, and general admin
• Processing customer orders accurately (including using platforms like Procure Wizard)
• Handling customer calls and emails
• Responding to enquiries, preparing quotations, and helping resolve any issues
• Assisting with product updates and admin tasks for our website

What You'll Bring

• Previous experience in admin or customer service (ideally B2B or within hospitality)
• Strong IT and computer literacy skills
• A proactive attitude - someone who takes initiative and gets things done
• Excellent attention to detail and great organisational skills
• The ability to juggle tasks and adapt in a dynamic environment

The Offer

• Hours:
  Mon-Thurs 9am-5pm, Fri 9am-4pm (office-based)
• Holidays: 29 days including bank holidays
• Benefits:
  Company pension, supportive and friendly team environment

If you're looking for a varied role in a fast-growing company where your contribution really matters and you're the kind of person we can throw a task at and know it'll get done - we want to hear from you!