Clinic Liaison Officer

Position: Clinic Liaison Officer Location: Edinburgh Salary: From £27,228 per year Hours: Full‑time

YourGP is a prestigious private GP practice in Edinburgh, based on Dundas Street. We offer a wide range of services, including but not limited to GP consultations, occupational health, sexual health, aesthetic treatments, childhood vaccinations and travel health. Our approach is one that focuses on treating each patient with the highest possible level of clinical care and at the same time providing a friendly and reassuring experience.

We’re looking for a professional and personable Clinic Liaison Officer to join our team and become the face of the clinic. This is a varied role where you’ll be the first point of contact for patients and clients, ensuring a smooth, welcoming experience while supporting the day‑to‑day running of a busy medical practice. You’ll work closely with clinical staff and management to keep everything running efficiently behind the scenes.

Some weekend working will be required.

• Welcoming patients and providing a high standard of customer service at reception, by phone, and via email
• Handling requests from corporate clients and processing bookings and paperwork in a timely and efficient manner
• Assist with general housekeeping and ensuring patients are provided with tea, coffee or water in a timely manner
• Managing appointments, enquiries, and patient requests
• Supporting clinicians by preparing and sending reports and referrals
• Coordinating medical and occupational health bookings
• Handling payments, invoices, and basic financial admin
• Scan documentation and manage paperwork efficiently and in line with YourGP policies and GDPR
• Keeping reception and clinic areas organised, stocked, and presentable
• Monitor stock levels of office/general supplies and place orders as required
• Supporting the wider team with general administrative tasks as needed

• Experience in a customer‑facing or administrative role
• Strong communication and organisational skills
• Confident using a variety of computer systems/applications (e.g. MS Office, booking systems)
• High attention to detail and ability to work to deadlines
• A calm, professional approach and ability to handle sensitive information
• A team player who can also work independently

Experience in a healthcare or medical setting is a bonus, but not essential.

• Free private GP appointments
• Annual health assessment
• Free bus travel
• A supportive, team‑focused working environment
• Opportunities to develop your skills in a growing healthcare setting

This is a great opportunity to join a well‑established private medical practice where you’ll play a key role in delivering an excellent patient experience. No two days are the same, and you’ll be part of a team that genuinely values professionalism, efficiency, and care.

If you feel you have the ability and the drive to succeed at an innovative and forward‑thinking company then we’re interested in hearing from you.

To apply for this position please send an email to recruitment, with your CV and cover letter.