Customer Support Executive

Job Title

Known Internally as a Just Add Talent (JAT) Executive

Star Pubs

Edinburgh (St Andrew’s Square)

£26,000 per annum and above, depending on experience, plus full benefits listed below.

Permanent

Friday 26th June

As a member of our JAT Support Team you will be responsible for delivering outstanding customer experience as the first line of support for telephone and email queries from our managed house operators and internal departments. You will ensure that all queries are resolved in a timely manner or re‑directed to the appropriate owner of the issue. You will also be responsible for delivering the Change of Lessee (COL) process for our JAT sites which involves reviewing data inputs, liaising with suppliers and inputting data into our SAP System.

• Ensuring all back‑of‑house administration is up to date.
• Be an escalation point for our JAT Operators for any supplier relations.
• Processing required payments to local authorities.
• Highlighting opportunities for process improvements.
• Administering the COL process.

We need a motivated team player with an aptitude for problem solving, effective multi‑tasking and excellent communication skills. To be successful in this role you will bring a passion for delivering a great customer experience, high data input accuracy and ability to multi‑task. Strong administration skills are a must!

• Have experience in customer service.
• Are confident speaking to people on the phone.
• Can build meaningful relationships.
• Are comfortable taking action and learning along the way.

The role is office based and operates a hybrid working framework: a minimum of three days in the office (Tuesday, Wednesday and Thursday) and work‑from‑home days on Monday and Friday.

• Annual bonus
• Company‑funded Private Medical Healthcare
• Double‑matched pension (up to 10%)
• 35 days holiday (holiday trading available)
• Retail discounts
• A monthly case of our ciders and beers (low and no alcohol options available)
• Unique learning and development opportunities

Apply today to discover Your Future, Untapped.