Admissions CRM & Data Assistant

Admissions CRM & Data Assistant

Tenure:
Permanent, full-time (40 hours per week, 38 weeks per year)

Start Date:

ASAP

Working pattern:
Monday to Friday. Flexible arrangements discussed mples:

• 37.5 hours per week: 8:00am‑4:00pm or 8:30am‑4:30pm
• 40 hours per week: 8:00am‑4:30pm or 8:30am‑5:00pm

Salary:
From £37,220 (FTE); actual salary from £33,379 (40hrs) or £31,293 (37.5hrs)

The Admissions Team at Surbiton High School is the first point of contact for prospective families across our three schools. We deliver a welcoming, efficient, and highly informative admissions experience. As a team of five, we support each other through data and CRM management and wider administrative tasks, guiding parents and pupils through every stage of the admissions journey.

• Ensure admissions processes run smoothly with accurate data and excellent service.
• Maintain accurate applicant and pupil data across Hub Spot, iSAMS, and other systems, ensuring data quality, compliance, and effective reporting.
• Support the end‑to‑end admissions process: applications, assessments, interviews, offers, enrolments, and withdrawals.
• Deliver a professional and welcoming experience by managing enquiries and supporting admissions events across the schools.
• Create reports, develop CRM workflows, and collaborate to continuously improve admissions processes and data management.

• Highly organised, detail‑focused, and confident working with data and systems while delivering a warm, professional service to families and colleagues.
• Strong administration and data management skills with excellent attention to detail and a commitment to accuracy.
• Confident using CRM and database systems, ideally Hub Spot, iSAMS, or similar platforms; quick to learn new systems and processes.
• Ability to manage multiple priorities effectively and meet deadlines in a fast‑paced environment.
• Proactive team player with excellent communication skills and a passion for delivering outstanding customer service.

• Be part of a supportive, high‑performing team that positively impacts families’ first impressions of the school.
• Collaborate with an admissions team delivering a ‘Gold Standard’ experience.
• Develop expertise in CRM systems, data management, and admissions best practice.
• Work in a varied role combining technical data responsibilities with people‑focused interaction.
• Contribute to a well‑regarded independent school with strong ethos and values.
• Play a key role in shaping an outstanding admissions journey for pupils and parents.

For any queries relating to the role or your application, please email

Surbiton High School is committed to safeguarding and promoting the welfare of children, and applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers, the Disclosure and Barring Service, and online/social media searches.

Please note that the School reserves the right to appoint at any stage during the recruitment process.