Facilities Manager

Organisation:
The National Trust for Scotland

The Facilities Manager will lead the Facilities Management Team covering offices at 5 Charlotte Square, Broadstone, 211 Sauchiehall Street and also providing support to NTS locations in the Central Belt. This role will primarily involve the presentation of NTS Central Offices as a high standard, well organized workplace; it includes responsibility for compliance and security, administration and planning to make the Central Offices run smoothly.

In March 2027 the Central Office for the National Trust for Scotland will be at 5 Charlotte Square, Edinburgh. The Trust operates other working locations at Broadstone (50 South Gyle Crescent, Edinburgh) and 211 Sauchiehall Street (Glasgow). In addition, the Trust has buildings at Pitreavie (Dunfermline) and Stenhouse (Edinburgh) which are used for storage or general support to the running of the Trust.

5 Charlotte Square is an A Listed Georgian Townhouse that forms part of a UNESCO World Heritage Site. The office space is approximately 12,000 square metres over 6 floors. The property is undergoing extensive renovation with a completion date of early 2027 and a planned date of occupation on 1 March 2027. It will be the responsibility of the Facilities Manager to establish working practices and a building manual in conjunction with the Head of National Estates and the Chief Executive.

Broadstone is currently the Trust’s central office for general services to support the organisation. It is largely an open-plan office of approximately 11,000 sq ft, on one floor with adjacent car park comprising 59 spaces. Broadstone is on a fully repairing and insuring lease, and a service level agreement is in place for the maintenance and repair of plant, building services, security and for cleaning and grounds care services.

Approximately 150 head office staff are based at Broadstone which also provides a hub for attendance by regional Trust teams. Additionally, Broadstone’s meeting rooms facilitate and host NTS Board meetings and other meetings with both internal and external stakeholders.

Most of the functions currently undertaken at Broadstone will be required at 5 Charlotte Square.

The post holder will be required to establish the correct working procedures for 5 Charlotte Square, to help with furnishing the building and setting up the routine in the new office. As a central location in the nation’s capital, it is essential that 5 Charlotte Square reflects the values and heritage of the Trust, making the place somewhere that the whole Trust is proud of and feels welcome in a safe and efficient working environment.

It is envisaged that the Trust’s presence at Broadstone will be reduced in January 2028 and withdrawn altogether in January 2030. The Facilities Manager will manage this transition, dealing with the consolidation of office functions at 5 Charlotte Square and the initial reinstatement of Broadstone and subsequent hand-back of the building to the Landlord.

The Facilities Manager will have the responsibility and authority for the security and safety of those persons in the office, including staff, contracted persons, and visitors.

The Facilities Manager will report directly to the Head of National Estates; administrative support and back-up will be provided by the National Estates team.

• Managing the sites at 5 Charlotte Square, Broadstone and 211 Sauchiehall Street.
• Supporting the Trust at other sites including Pitreavie and Stenhouse – there will be other sites as required.
• The postholder will be a keyholder for the buildings, with access to secure areas, including confidential information.
• The post-holder will provide a high standard of service to internal customers and to visitors to ensure that the Trust’s reputation is maintained, responding to enquiries and directing them to the appropriate members of staff.

• Responsible for supporting facilities as required to regular head office staff and off-site staff visiting Broadstone, including but not limited to,
  • Receiving and processing incoming and outgoing mail and packages in line…