Weekend Receptionist

Job Purpose

To provide a friendly, professional and welcoming reception service to residents, families, visitors and staff during weekends. The role involves managing reception duties, handling enquiries, maintaining accurate records and supporting the smooth day-to-day running of the care home.

• Welcome residents, relatives, visitors and professionals in a warm and respectful manner.
• Answer and direct telephone calls, take messages and respond to general enquiries.
• Manage visitors entering and leaving the care home, following the home's security and safeguarding procedures.
• Receive and distribute post, deliveries and correspondence.
• Provide administrative support to the care home manager and weekend staff.
• Assist with appointments, meetings and general diary management where required.
• Handle confidential information appropriately and maintain residents' privacy and dignity.
• Report any concerns regarding residents, visitors or the premises to the appropriate member of staff.
• Follow the care home's health and safety, safeguarding, infection-control and confidentiality policies.
• Provide a professional and reassuring presence at reception, particularly for residents' families and visitors.
• Liaise with care, nursing, domestic, kitchen and management teams to help ensure effective communication.
• Carry out general reception and administrative duties as required.

• Friendly, approachable and compassionate manner.
• Excellent communication and interpersonal skills.
• Good organisational and time-management abilities.
• Ability to remain calm and professional in potentially sensitive situations.
• Good telephone and customer-service skills.
• Basic computer and administrative skills.
• Reliable, punctual and able to work independently.
• Understanding of confidentiality and the importance of safeguarding vulnerable adults.
• Previous reception, administration, customer-service or care-home experience is desirable.

Weekend position, with shifts typically covering Saturdays and Sundays. Flexibility may be required to meet the needs of the care home.

The successful candidate will be caring, patient, trustworthy, professional and dependable, with a genuine commitment to providing a welcoming environment for residents, relatives and visitors.