Bank Receptionist

Bank Receptionist required to work at various Bromley GP Alliance locations within the PCN enhanced access service providing support to GP surgeries within the Bromley area.

Responsible for opening & closing of the premises, ensuring alarms are activated/de-activated.

Completingadministrative tasks requested by the clinician/head office

Sendingpatient appointment confirmation texts/emails

Liaising with GP practices via email/phone.

Ensuringefficient reception service is provided to patients and visitors.

Manageall general enquiries.

Checking in patients upon arrival/acknowledging all visitors.

Ensuring all rooms used/waiting areas are always kept clean and tidy.

Ensureall patients are registered onto the computer system promptly and accurately.

Undertake any other additional duties appropriate to the post as requested by the manager.

BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population.

BGPAs goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS.

BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services and supporting its workforce.

BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.

To work alongside the management team in assisting with the running of the Bromley GP Alliance services.

• Ensure an effective and efficient reception service is provided to patients and any other visitors.
• Manage general enquiries and explain procedures.
• Undertake a wide range of administrative duties ensuring information is managed correctly, filed and followed up accordingly.
• Enter patient information on to the computer as required
• Open premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. Check clinician rooms for prescription paper, forms and A4 paper in printer.
• Ensure waiting area is kept tidy.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Ensure that all patients are registered onto the computer system promptly and accurately.
• Support the management team in training new staff when required
• Undertake any other additional duties appropriate to the post as requested by the manager.

Personal/Professional Development

Participate in an annual individual performance review, including taking responsibility to maintain a record of own personal and/or professional development

Participate in any training programme implemented by the management team

Effectively manage own time, workload and resources

Assess own performance and development and take accountability for own actions, either directly or under supervision.

Communication

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Ensure that no confidential communication takes place within hearing distance of patients.

Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary.

Manage all telephone calls related to the services, ensuring callers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.

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