Customer Support Administrator
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-10-27
Listing for:
Search Consultancy
Full Time, Seasonal/Temporary
position Listed on 2026-10-27
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator, Clerical, Admin Assistant -
Customer Service/HelpDesk
Office Administrator/ Coordinator, Customer Service Rep, Clerical, Admin Assistant
Job Description & How to Apply Below
Edinburgh-based | office-based role
Full Time | 35 hours per week | Monday to Friday
ASAP start | Temp role initially until the end of 2026
Hourly rate of £13.00 per hour + holiday pay
Search Consultancy are delighted to be working exclusively with one of our Nationwide clients in the Charitable sector to recruit this role on a full-time Temporary basis.
This is a blended role between Customer Support & Administration - the client is seeking a candidate who is strong in both of these areas for this role!
Duties involved in this role will include:- Dealing with customers across a variety of enquiries, ensuring that you provide a friendly & professional experience in all of your interactions
- Responding to incoming information requests & donations including contact by phone, email, correspondence & in person
- Handling any complaints, ensuring these are escalated to the appropriate contact & dealt with to a satisfactory conclusion
- Processing incoming cash, card & cheque donations through the company's donations system
- Distribution of welcome packs and fundraising materials to new customers, as well "Thank You" letters to donors
- Providing administrative support to the Fundraising team including new registrations & the associated administration for upcoming events
- Assisting with the creation & management of Just Giving pages
- Carrying out accurate data entry onto the company's internal systems
- Various other ad hoc customer relations & administrative duties as directed
- Previous demonstrable experience across both Customer Service & Administration - experience in both is ESSENTIAL for this role as the split will be around 50/50 between the two areas
- Prior experience working for a Charity in these areas would definitely be preferred although this is by no means essential
- First class communication skills - both written & verbal
- Solid IT skills including the use of MS Office (particularly Word, Excel & Outlook) and preferably some experience using a CRM system or customer database
- Excellent organisation & time management skills, with the ability to prioritise your workload effectively - as this will be a very busy role!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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