Compliance and Quality Assurance Officer

Compliance and Quality Assurance Officer - Service Improvement, Compliance and Quality Assurance Team
Waverley Court

Salary: £34,452 - £40,501

Hours:

36 per week, 52 weeks per year

We have an exciting opportunity for a highly motivated individual to join the Strategy, Commissioning and Service Improvement Service as a Compliance Officer. The role is within our Compliance and Quality Assurance Team.

The successful applicant will support the Team Leader, Compliance and Quality Assurance to co‑ordinate the Quality Management System and complete Compliance Checks in a variety of service areas. They will also provide support and advice to service managers on processes, procedures and operational practices ensuring they are compliant with relevant quality assurance standards.

We are looking for someone who is methodical, detail oriented, able to break down, communicate and map complex cross functional processes. Ideally you will have good knowledge of social housing in Scotland or a housing background. A good level of experience with M365 is essential and experience with process mapping and reporting tools would be beneficial. Knowledge or experience of Quality and Risk Management would also be beneficial

You will work with a variety of Stakeholders and Colleagues across multiple service areas to support them establish, document and continuously improve processes, procedures and data quality using a risk‑based approach.

We are looking for candidates with excellent communication skills, experience of relationship building, a positive attitude and ability to learn and adapt quickly.

4 East Market Street

Edinburgh

Edinburgh

EH8 8BG

City of Edinburgh Council

Continue Your Service in a Career That Makes a Difference

A career with the City of Edinburgh Council offers the opportunity to continue making a positive impact on people's lives. Supporting more than half a million residents across Scotland's capital, the Council delivers hundreds of essential services and employs over 19,000 colleagues working across communities, schools, care services, infrastructure, digital, and business support.

For service leavers, veterans, reservists, and military families, the transition into civilian employment can be both exciting and challenging. The City of Edinburgh Council recognises the experience, values, and skills developed through military service and welcomes applications from members of the Armed Forces community.

Whether your background is in leadership, logistics, engineering, communications, administration, project management, operations, or people management, there are opportunities to build a rewarding civilian career while continuing to serve others.

Why Veterans and Service Leavers Choose the City of Edinburgh Council

Your Experience Matters

Military careers develop skills that are highly valued across local government. Leadership, teamwork, adaptability, problem solving, resilience, and a commitment to public service are qualities that help colleagues succeed throughout the Council.

Many roles do not require previous local government experience. What matters is your ability to learn, collaborate, and bring your unique experiences to support the communities of Edinburgh.

If you're looking for a role with meaning, the City of Edinburgh Council provides opportunities to continue making a difference. Whether supporting vulnerable residents, helping young people succeed, improving digital services, or maintaining essential infrastructure, your work will have a direct impact on the city and the people who live there.

Support Through Transition

The Council understands that changing careers can feel daunting. Colleagues are supported through training, learning and development opportunities, and access to mentoring and professional development programmes designed to help people grow and progress.

Flexible and hybrid working options are available in many roles, helping individuals and families achieve a healthy work life balance.