Clinic Liaison Officer; Waterside Clinic)

Position: Clinic Liaison Officer
Location: Dean Village, Edinburgh
Salary: From £27,228 per year
Hours: 35hrs per week (across 4 working days)

Waterside Clinic is a private gender identity clinic based in Edinburgh, which has 20 years of experience providing healthcare services for transgender and non-binary patients.

Our approach is one that focuses on treating each patient with the highest possible level of clinical care and at the same time providing a friendly and reassuring experience. Our team have supported and guided many people through their gender journey.

Waterside Clinic is part of YourGP Group, with a sister clinic on Dundas Street, Edinburgh, offering GP and occupational health services.

We're looking for an enthusiastic, professional and personable Clinic Liaison Officer to join our team. This is a varied role where you'll be the first point of contact for patients, ensuring a smooth, welcoming experience while supporting the day-to-day running of a busy medical practice. You'll work closely with clinical staff and management to keep everything running efficiently behind the scenes.

• Welcoming patients and providing a high standard of customer service at reception, by phone, and via email
• Managing appointments, enquiries, and patient requests
• Supporting clinicians by preparing and sending reports and referrals
• Handling payments, invoices, and basic financial admin
• Managing a range of medical and routine paperwork efficiently and in line with Waterside Clinic policies and UK GDPR
• Keeping reception and clinic areas organised, stocked, and presentable
• Monitor stock levels of office/general supplies and placing orders as required
• Supporting the wider YourGP Group as required, which may include reception/administration work at our sister clinic on Dundas Street.

• Respect for, and understanding of, the needs of trans and non-binary patients, including correct use of names and pronouns (training provided)
• Confident, energetic and warm personality, someone who likes dealing with people
• Experience in a customer-facing or administrative role
• Strong communication and organisational skills
  
  Confident using a variety of computer systems/applications (e.g. MS Office, booking systems)
• High attention to detail and ability to work to deadlines
• A calm, professional approach and ability to handle sensitive information
• A team player who can also work independently

Experience in a healthcare or medical setting is a bonus, but not essential.

• 4-day working week
• Free private GP appointments
• Employee Assistance Programme (including free counselling sessions)
• Staff discount programme
• Annual health assessment
• Free bus travel
• A supportive, team-focused working environment
• Opportunities to develop your skills in a growing healthcare setting

This is a great opportunity to join a well-established private medical practice where you'll play a key role in delivering an excellent patient experience. No two days are the same, and you'll be part of a team that genuinely values professionalism, efficiency, and care.

If you feel you have the ability and personality to join a specialist clinic with 20 years' experience, playing a key role in patients' experience of care, then we're interested in hearing from you.

• Company pension
• Employee Assistance Programme (EAP)
• Employee discounts
• Free flu jabs
• Free or subsidised travel
• Sick pay

Work Location: Base site: in-person, Dean Village, Edinburgh, with occasional requirement to provide cross-cover at our sister site on Dundas Street, Edinburgh.

The post requires applicants to have the right-to-work in UK and is subject to satisfactory Disclosure Scotland checks.