Business Support Officer

At Cheshire East we’re making significant, tangible investments in our foundations. This includes strengthening our commissioning function, expanding workforce development and creating clearer, more ambitious pathways. To realise these ambitions, we’re seeking ambitious and flexible individuals who want to help us shape the future.

We have an exciting opportunity for a Business Support Officer –within our Attendance and Children Out of School Team based at Delamere House, Crewe on a permanent full-time basis.

This is an exciting opportunity to join our Attendance and Children Out of School Team, playing a vital role in supporting services that help children and young people access education and achieve positive outcomes

As a Business Support Officer, you will provide essential administrative support, work closely with colleagues and partner agencies, and contribute to the smooth and effective delivery of services that make a real difference to families across the community.

• Provide high-quality administrative support to the Attendance and Children Out of School Team.
• Act as a first point of contact for schools, families, education providers, and partner agencies, responding to enquiries in a professional and timely manner.
• Manage team inboxes, records, databases, and case management systems, ensuring information is accurate and up to date.
• Support the coordination of attendance, children missing education, elective home education, exclusions, licensing, and other statutory processes.
• Organise meetings, prepare agendas and papers, take minutes, and monitor follow-up actions.
• Produce reports, performance data, and statistical information to support service delivery and decision‑making.
• Coordinate complaints, correspondence, and communications with schools, families, and stakeholders.
• Prepare documentation and witness statements to support legal and prosecution processes where required.
• Support quality assurance activities and contribute to service improvements and the development of effective systems and processes.
• Maintain financial records and process payments in accordance with council procedures.
• Assist with staff training, development activities, and the induction of new team members.
• Ensure all work is carried out in line with data protection requirements, council policies, and statutory guidance.

• At least 5 X GCSE’s or equivalent qualification including Maths & English Grade C or above. ECDL or equivalent
• Experience of undertaking a range of administrative tasks
• Experience of working in a customer service environment
• Experience of using various IT packages i.e. Word, Excel, PowerPoint and Databases
• Experience of use of maintaining databases
• Experience of maintaining financial records and contracts
• An understanding of the operational areas of the Attendance and Children Out of School Team service
• Knowledge and understanding of confidentiality and data protection
• Delivery of excellent customer service the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post
• Flexible approach to work

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro‑rata for part‑time staff)
• Flexible working pattern - Enjoy a 3…