Account manager

Hybrid role with two to three days a week in our London or Edinburgh office.

Seccl is the Octopus-owned embedded investment platform that’s on a mission to help more people invest – and invest well. We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We’ve been growing fast and will scale even faster over the next few years. We’re also proud to be part of Octopus, the £multi‑billion group that’s on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money.

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

We’re on the hunt for an experienced Account Manager to join our team to take ownership of some of our key customer relationships – helping them unlock the full value of our technology, making sure they continue to deliver a world‑class experience and enabling them to smash their commercial ambitions. You’ll be a strategic partner to your own portfolio of customers – trusted at every level of their organisation, from day‑to‑day teams to senior leaders and exec.

You’ll be accountable for strengthening relationships, driving adoption of our products, and shaping growth opportunities that support both theirs and Seccl’s commercial goals. You’ll also play a key role inside Seccl – bringing the customer voice into the heart of our business, influencing product direction, and collaborating across teams to deliver a market‑leading experience.

• Own and lead a portfolio of strategic customer accounts, building trusted partnerships across all levels of the business
• Develop tailored account strategies which drive customer growth and deliver on their (and our) commercial objectives
• Lead governance and service reviews, positioning Seccl as their long‑term, strategic partner
• Identify and progress commercial opportunities (renewals, upsell, cross‑sell), working closely with the wider commercial team
• Act as the escalation point for complex or sensitive issues, balancing customer empathy with commercial pragmatism
• Collaborate across product, customer support, launch and beyond to deliver a seamless, joined‑up experience
• Capture and amplify customer feedback, influencing Seccl’s roadmap and future proposition
• Monitor performance against targets, proactively managing risks and spotting opportunities for growth

• You love building strong, trusted relationships with customers
• You’re commercially minded and astute, confident owning and delivering on growth and retention targets
• You’re naturally curious about technology and excited by the role it plays in transforming financial services
• You can cut through complexity, explain things clearly, and help customers navigate change
• You’re collaborative, proactive, and like to make things happen
• You’re organised and detail‑oriented – able to juggle multiple spinning plates without dropping the ball
• You have experience working within the financial services/fintech space

• You rely on a lot of top‑down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression
• You’re not comfortable working in a fast‑paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
• You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

• 💰 A salary between £65,000 and £75,000 – dependant on experience, reviewed annually
• 🌴 27 days holiday + bank holidays (some can be flexible), day off on your birthday, and three days (full time) per year for Dependant leave
• 💙 Two volunteering days per year
• 🏅 Length of service award – one month paid sabbatical at eight years
• ✅ 6% employer pension contribution, and life assurance
• 🏥…