Governance & Infrastructure Ops Manager

Commercial Director @ Xi Engineering Consultants | (Formerly Audrey Opdycke-Barnes)

Business Operations professional needed for an operations management and business administration role at Xi Engineering Consultants, a professional consulting firm in Edinburgh, Scotland. As our Governance & Infrastructure Manager, you’ll take ownership of business operations across governance, compliance, and operational infrastructure - managing documentation systems, ISO 9001 processes, and the digital backbone that enables our engineering teams to deliver consistently.

This office management and operations role bridges strategic compliance with day-to-day business administration, requiring strong organisational discipline, attention to detail, and the ability to translate complex standards into clear, actionable processes that teams actually follow. This role would be ideal for an Operations Executive or Operations Administrator looking to make a step-up;
Xi Engineering fully commits to career development and upward growth.

Xi Engineering Consultants is a professional services firm specialising in applied engineering solutions. Our mission is to deliver high-impact technical services while maintaining world-class standards of compliance, consistency, and operational excellence. We’re growing our team and seeking an experienced operations and business administration professional to lead our governance and operational infrastructure as a key strategic function.

As Governance & Infrastructure Manager at Xi, you’ll own the day-to-day business operations and office management functions that keep our organisation running smoothly, compliantly, and effectively. You’ll manage our quality management system, maintain our digital business administration infrastructure across SharePoint and internal systems, and ensure that policies, procedures, and documentation support—rather than hinder—how our teams work.

Your role straddles operations planning and hands‑on execution. You’ll ensure ISO 9001 compliance at a task level, coordinate internal and external audits, maintain governance records, and act as the operational backbone of how we function as a business.

Quality Management System & Governance Operations:

• Own day-to-day task-level operations of our ISO 9001 Quality Management System, including document control, policy maintenance, and record‑keeping
• Maintain business administration registers tracking risks, corrective actions, and process improvements
• Coordinate internal operations audits, support external audits, and track compliance actions to completion

Information Systems & Business Administration:

• Own day‑to‑day upkeep, organisation, and business administration of SharePoint, intranet, and internal information systems
• Manage office administration and operations documentation: creation, review, approval, archiving, and withdrawal
• Ensure controlled documents, records, and templates are stored correctly, remain current, and are accessible to staff
• Act as operational custodian of information hygiene, structure, and architecture across the business
• Support Directors in implementing improvements to how information is organised as the company grows
• Translate compliance standards into clear SOPs and work instructions that teams understand and follow

Operational Stakeholder

Collaboration:

• Report to the Commercial Director on business operations health, governance risks, and improvement needs
• Work with Engineering Project Managers to align delivery‑level compliance evidence with operational standards
• Support Directors and Managers in adopting agreed business administration processes and documentation

Hard Skills & Experience

• Hands‑on experience supporting or administering ISO 9001 or similar business operations management systems at operational level
• Strong understanding of document control, office management practices, audit evidence, and compliance tracking
• Demonstrated ability to translate compliance standards and policies into clear, usable SOPs and business administration processes
• Capability to manage multiple…