Senior Product Manager

Why Valtech? We’re the experience innovation company – a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

As a Senior Product Manager at Valtech you will wear multiple hats – product evangelist, consultant to senior leaders, account manager – working with customers and stakeholders to gain a deep understanding of the problems they are trying to solve. With the ability to identify and prioritise the most significant needs and pain points, you’ll take responsibility for defining or evolving the ‘vision’ for the product or programme of work, ensuring that it is clearly articulated, understood and inspirational for the team.

You’ll define collaboratively what the solution looks like, ensuring the desirability, feasibility and viability of the team’s proposal.

• Collaborate with developers, UX and product designers, strategists, architects, test engineers, delivery managers and other technology experts to deliver high-quality software in a way that delights customers and exceeds client expectations.
• Work with customers and stakeholders to understand their needs, challenges and pain points; then shape solutions to solve them.
• Define and prioritise requirements for new or existing digital products and communicate these to the development team in a way that is easily understood.
• Take responsibility for defining a ‘vision’ for the product, ensuring that every member of the team keeps that vision clearly in mind as development progresses.
• Own the product roadmap, using your insight and feedback from various sources to iteratively evolve features according to user and client need.
• Act as a ‘bridge’ between our clients, third parties and development teams, keeping the client abreast of the progress, demoing work, getting answers to questions from the team, clarifying priorities, coordinating across complex dependencies to go from idea to successful implementation.
• Act as ‘gatekeeper’ for the quality of the work produced by your project team(s), ensuring they are consistently upholding Valtech standards.
• Provide a first point of escalation for major project issues, and take the lead in tackling tough conversations whenever required.
• Use your experience and perspective on the practice of Agile product management to help guide our practices and processes at Valtech, taking opportunities to contribute to their evolution where appropriate.
• Help set the strategic agenda for the Product Practice, keeping continuous improvement of output and processes firmly in mind, and support more junior members in delivering the agreed strategy.
• Support the development and retention of the Product team through on-the-job coaching and mentoring, including through formal line management and career planning as required.
• Build strong working relationships with clients at all levels, working closely with one of Valtech’s Client Partners where one is assigned, so that they view Valtech as a trusted partner in their business.
• Help the Product Practice, and other teams you work in to ‘zoom out’, providing the client and customer context for decisions, or reframing challenges to make them easier to solve.
• Manage the Product Practice’s contribution to pitches and business development efforts as required.

• Demonstrable working experience as a Product Manager in the digital/technology space, in a consultancy or agency environment.
• Experience in partnering with engineers and designers and leading product prioritisation and delivery of user-facing functionality.
• A proven track record of delivering high-profile, user-oriented solutions in a fast-paced environment.
• Superlative client-facing skills, with the ability to build trusted relationships with clients of all levels.
• Experience of Agile development and product management methodologies.
• Proven track record for leading through influence, guiding multiple teams with a product vision, and generating excitement for your work.
• A strong level of commercial awareness and a strategic mind with the…