Senior Manager – ICS Operations

The role is responsible for planning, executing and overseeing operational initiatives and projects, including the analysis of business processes, identifying needs, and proposing solutions to improve efficiency and effectiveness.

The role holder will be expected to collaborate with key stakeholders to provide analysis of business processes and data across various business areas and jurisdictions within the JTC group. The role holder will require a proactive and organised approach to problem solving and the ability to lead initiatives and produce and analyse data to support the delivery of key projects and initiatives.

The role will include ongoing engagement with the day-to-day business support functions.

• Leading on operational initiatives and projects, ensuring that business requirements are fully understood, documented and solutions are delivered effectively.
• To support the delivery of key transformational projects.
• Provide ongoing project management support by assisting in the planning, execution, and closing of projects under the guidance of the allocated project team.
• Leading and delivering the integration of operational processes and frameworks for new or legacy acquisitions.
• Prepare and maintain up-to-date project documentation, including project plans, status reports, and meeting outputs.
• Gather and document data and business requirements by engaging with business stakeholders
• Produce analysis of existing business processes and data to identify inefficiencies and recommend improvements.
• Develop and present findings and recommendations to stakeholders.
• Provide ongoing business support functions
• Strong analytical skills to understand and document business requirements and processes.
• Monitor and measure the impact of implemented changes to ensure efficiency gains are achieved.
• Build and maintain strong relationships across multiple business areas to ensure open collaboration
• Uphold the Group’s policies and standards, ensuring legislative regulations are followed.
• Undertake any other duties as required.
• Adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviours.

• Relevant experience within the corporate services or fund admin industry, ideally including experience within business support. This must include experience in an operational, project management, business analysis, or a similar role.
• Knowledge of process mapping and improvement tools is desirable.
• Strong analytical and problem-solving skills.
• Strong organisational and time management skills and the ability to effectively prioritise and deliver to tight deadlines.
• Excellent verbal and written communication skills.
• Able to work collaboratively in a fast-paced team environment and build strong relationships with stakeholders.
• Systems – MS office/Viewpoint/Teams.

JTC is committed to fostering a healthy, inclusive organisation where all individuals feel welcome and feel able to participate in the workplace fully. We value different perspectives, backgrounds and lived experiences. This includes supporting employee wellbeing so that people feel equipped to thrive.

Whether you are just starting out or seeking new challenges, JTC offers an environment where you can grow, develop, and succeed at every stage of your career.

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