Client Insight Manager

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Lead the strategy, design and delivery of customer and adviser insights to progammes to inform and drive business strategy, proposition development, regulatory compliance and operational improvements.
This role ensures a robust, comprehensive understanding of customer behaviours, needs, and outcomes within a regulated savings & investments environment, enabling the organisation to deliver better customer and adviser experiences and better customer outcomes.

• Support and collaborate with senior stakeholders across the business to deliver short- and long-term projects focused on improving customer experience and adviser experiences.
• Managing ad-hoc research projects to objectives, generating actionable insights and presenting findings to senior stakeholders to influence business decisions.
• Deliver timely and accurate reporting, communications, and recommendations that are easy for stakeholders to digest and take action.
• Inspire business change by bringing customer stories and insights to life through well-crafted debriefs and deep dives. Influence stakeholders to take action through well-written findings and recommendations
• Manage third party research suppliers in order to optimise the value derived from these partnerships, building a complete knowledge of customers and advisers from these complimentary sources
• Manage and embed continuous performance monitoring studies to understand if the right outcomes and experiences are being delivered to customers and clients across the M&G Life business
• Generate actionable insights through bringing together information and data from different sources both (internal and external sources) and presenting it in a way that that is easy to understand
• Deliver robust governance and controls in relation to the development and maintenance of research, insight and analytics capabilities
• Leverage AI to automate, streamline and elevate insight reporting

• Strong data and analytical skills, with proficiency in setting up and reporting using analytical tools such as Excel and Power BI.
• Strong problem solving skills
• Demonstrated experience in customer experience analysis, research methodologies (expertise in qualitative and qualitative), and stakeholder management
• Research project management experience and external agency handling
• Experience using AI to optimise and accelerate delivery of research insights, enhancing the quality and impact of customer and client analysis.
• Ability to communicate complex insights clearly and influence senior stakeholders.
• Curiosity and passion for understanding customer needs and driving change through evidence-based insights.
• Financial industry, products and regulatory environment experience

Work Level: Manager / Expert

Recruiter:
Phoebe Ewers

Close Date: 23rd February 2026

• As a savings and Investments firm we are proud to offer a valuable pension scheme of 18% ,
  with 13% made up of Employer Contributions and 5% Employee Contributions . We also offer Share Save and our Share Incentive Plan , together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.

• Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal…