Lounge and VIP Hospitality Manager

We’re looking for a Lounge & VIP Hospitality Manager to join the newly created Transformation & Commercial Strategy team at Edinburgh Airport. This is a senior position that will play a key role in identifying and executing new revenue initiatives, supporting the Head of Transformation & Commercial Strategy to build on the successful Edinburgh Airport commercial model as we move into the next era of growth.

The airport is at a really exciting point in its history as we look ahead to annual passenger numbers increasing to over 20 million by 2030 and even more beyond. To satisfy this growth, the footprint of the airport will expand across almost every area.

The Transformation & Commercial Strategy team will be laser-focused on ensuring that the major capital projects underway to deliver this transformation provide high quality space, in the right place and at the right time, to maximise the offering available to our diverse and growing passenger base. The team will also take the lead on exciting new commercial initiatives.

We’re looking for agile, enthusiastic individuals who are excited about joining a high-performing team with a once-in-a-generation opportunity to shape the future of an iconic national asset. T his role is primarily based at Edinburgh Airport, with occasional travel as required to support commercial development activities.

The recruitment process will involve an initial informal discussion over Teams followed by two in-person interviews. One of these will include a presentation – a chance for you to demonstrate your enthusiasm for bringing your strategic commercial thinking to support Edinburgh Airport’s growth!

To support the process, we will also ask you to complete an Insights Discovery profile.

We are committed to creating an inclusive recruitment process, and supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application. You can find out more about our interview process here .

The Lounge & VIP Hospitality Manager will be responsible for leading and optimising the airport’s hospitality and premium passenger services, with a particular focus on lounge operations. The role will be centred on maximising commercial performance, enhancing premium passenger experiences and ensuring lounges are designed and operated to deliver strong revenue, high satisfaction and operational efficiency.

Key responsibilities include (but are not limited to) the following:

• Lead the development, enhancement and optimisation of lounge offerings to meet evolving passenger expectations and airline requirements
• Provide subject-matter expertise on lounge operations, including layout, service models, food and beverage concepts, staffing structures and guest experience
• Lead on the design, setup, refurbishment and expansion of lounge facilities, ensuring operational practicality and commercial viability are embedded from the outset
• Work with the Head of Transformation & Commercial Strategy to identify, develop and prioritise other VIP offerings at Edinburgh Airport that enhance passenger experience and grow revenue

• Identify and implement opportunities to maximise revenue from lounge operations, including (where relevant) access models, pricing strategies, airline agreements and bundling opportunities
• Collaborate with partners to analyse passenger demand, utilisation, dwell time and yield to optimise capacity, service levels and financial performance
• Work closely with the Commercial Strategic Analytics team to develop forecasts, budgets and performance improvement initiatives
• Support the Head of Transformation & Commercial Strategy to develop and execute a business plan that is ambitious but achievable
• Demonstrate the agility to identify, lead and support on new commercial initiatives that arise in a growing, fast-paced environment

• Oversee day-to-day lounge and hospitality operations, leading operational teams to ensure consistent delivery of high-quality service and premium standards
• Ensure…