Operations Contract Support Manager

*
* Summary:

** At South East Water, we provide a vital service to millions. To keep our operations running seamlessly, we need more than just "contract monitors"—we need a strategic relationship builder.
As our Operations Contract Support Manager, you will be the primary bridge between our internal teams and our external supply chain. This is a high-visibility, "busy" role where no two days are the same. You will manage a diverse portfolio of 2 to 20 operational contracts, ensuring that our partners don't just meet their obligations, but actually help us deliver our strategic vision.#

***
* Main Responsibilities:

**** This is a role for a self-starter. You will have the autonomy to manage your own workload and the initiative to spot risks before they escalate.
* ** Stakeholder Diplomacy**:
You will navigate complex relationships, holding suppliers to account while maintaining the collaborative "win-win" spirit required by NEC
4.
* ** Performance Engineering**:
You’ll dive into KPIs and performance data to identify barriers to compliance before they become service issues.
* ** Contract Evolution:
** You will ensure our agreements remain fit-for-purpose, leading negotiations for contract variations as the needs of the business evolve.
* ** End-to-End Involvement:
** From supporting the Procurement team during tenders to working with Legal on compliance, you are the technical expert for operational delivery.#
*
* About you:

**
* ** Relationship Mastery:
** A proven track record of managing senior stakeholders and "tough" supplier conversations without burning bridges.
* ** A Proactive Engine:
** You don't wait for instructions; you identify issues and drive them through to a conclusion.
* ** Analytical Rigour:
** The ability to find the "story" inside complex data sets.
* ** Mobility**: A full UK driving license is essential, as you’ll be traveling to various sites across our region to engage with stakeholders and suppliers firsthand.
* ** NEC4 Expertise:
** Accreditation or a deep, demonstrable understanding of the NEC4 suite desirable.
***** If you have the resilience to handle a demanding portfolio and the communication skills to influence at all levels, we want to hear from you.*#
** Interviews:
** We will be conducting face to face interviews in our Snodland, Kent offices week commencing 02nd March.
** Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.*
* ** We want to be the water company people want to be supplied by and want to work for.
** We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.
** Benefits package:
*** Excellent Stakeholder pension scheme, up to 10% employer contribution.
* 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
* Flexible annual leave policy to buy or sell holiday leave.
* Paid volunteering days.
* Cycle to work scheme.
* Health cash plan.
* Life assurance.
* Wellbeing related benefits.
* To apply for this position, please submit your CV on our career’s website.
* It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
* Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.  
** If this sounds like the opportunity you’ve been looking for, apply now!
** South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.
** Compensation package:
** Up to £42,000 dependent on experience.### Join our team:

Be you, belong and valued.
Grow a career with a meaningful purpose.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Grow a career with a meaningful purpose.

• Come to work to be safe, valued, and trusted.  
• We’ll encourage you to create and pursue new opportunities for personal growth.  
• A place to be the real you, build deeper connections and enjoy a sense of belonging.  
• Be invested in helping us to create a sustainable water supply for now, and in the future.
#J-18808-Ljbffr