Supplier and Partner Management Lead

SCOTTISH GOVERNMENT

Supplier and Partner Management Lead

Reference:

Salary GBP £56,020.00/Per Annum

Looking for a new challenge where you will have the opportunity to shape both your role and our newly formed service management team as it evolves?

The role of the Supplier and Partner Management Lead sits within the newly created Corporate Hub team which will evolve into the future delivery platform for many of the corporate services provided to core SG and other public bodies.

The Hub is part of DG Corporate which provides a range of services to core SG directorates, public bodies, inquiries and review bodies. The Hub is key to developing stronger, clearer, improved service offers and clarifying and improving mutual understanding and engagement between DG Corporate and its range of customer organisations.

The primary aim of this role will be to lead on managing the contract for the new Oracle Cloud platform and will see you engaging with suppliers to ensure the platform is meeting our needs and raising issues as required. You will collaborate and engage with colleagues across DG Corporate and beyond to understand the supplier management landscape and the issues involved in dealing with strategic suppliers such as large technology companies and strategic consulting partners.

Over time, the role will expand to include developing a framework for the management of DG Corporate's Strategic Suppliers.

• Creating and implementing a framework for the management of DG Corporate's Strategic Suppliers.
• The ongoing management of the suppliers including the preparation of a systematic review timetable and the execution of regular review meetings.
• Prepare a strategic roadmap for supplier management while developing a deep understanding of its implications for the Scottish Government.
• Manage service claims or other compensatory issues as appropriate.
• Be an escalation point for contractual issues.
• Embed a culture of continuous improvement to underpin the future development of the supplier management framework.
• Contribute to the conversation of what good customer service looks like (in partnership with Directorates), for specific DG Corporate services, initially focusing on HR & Finance services.
• Contribute to the engagement with DG Corporate customers, taking feedback, gathering insights and drawing out analytics. This needs to dovetail with other surveys, studies or commissions so that we build an integrated picture.
• Contribute to the development of the shared services catalogue, how each service is consumed, by which organisation, why etc. Initial focus on HR and Finance customers impacted by change from e-HR / SEAS migration to Oracle. Responsibilities will rapidly expand to cover services offered by DG Corporate.
• Contribute to Horizon scanning and intelligence gathering to identify changes in demand and in customer service requirements and engaging with colleagues across DG Corporate so that they can take action to respond to those demands.
• Contribute to the review, updating and maintaining the Memorandums of Understanding and/or Data Sharing Agreements that SG has with some Delivery Bodies with special reference to the impact of the charging model on them.

How to apply:

To apply for this post, you will need to complete our online application process.

Find out more and apply online at: https://core
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Additional information:
Find out more about the work of Corporate Transformation, what we offer and the roles we are recruiting for at: (Use the "Apply for this Job" box below). [work-for-scotland.org]

If you have any questions about this post, please contact Kenny.notmant

Scottish Government's ambition is to be a world leading, diverse employer where people can be themselves  want to help you demonstrate your full potential whatever type of assessment is used. If you require any adjustments to our recruitment process, please let us know via scottishgovernmentrecruitmentt

Closing date 11/02/2024