Customer Service Coordinator; Sales Administrator

Customer Service Coordinator (Sales Administrator) page is loaded## Customer Service Coordinator (Sales Administrator) remote type:
Site Based locations:
Belpertime type:
Full time posted on:
Posted Todayjob requisition :
R-13604
** About the role
** The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions - The customer service team are the face of our business and our biggest ambassadors!

We are looking for an enthusiastic, pro-active, and self-motivated individual to join our UK Packaging Division as a Customer Service Co-ordinator based at our Belper site. As a natural "people-person," you will thrive on being the primary internal point of contact for a defined customer base, working across the business to achieve world-class service goals by building strong relationships with customers.

Working closely with Design, Production, and Site teams, you will manage the end-to-end customer journey. This includes handling order management, artwork and tooling coordination, and inventory analysis. Being organised with fantastic attention to detail is vital, as you will ensure all reporting and account documentation is accurate and reflective of our current working practices.

This role is a central part of our site team and deals with various stakeholders—no two days are the same! You will be pro-actively resolving challenging situations and identifying opportunities to up-sell, making this the perfect role for a natural communicator who wants to "go the extra mile."

Key responsibilities include:

* Process new and repeat orders, analysing customer forecasts to balance stock levels and meet delivery call-offs
* Manage artwork and tooling origination, seeking prompt approvals to meet production timelines and recovering spend through proactive invoicing
* Acknowledge and resolve customer complaints, following through on solutions to ensure total customer satisfaction
* Build strong relationships with Territory Managers and the Shared Service Centre (SSC) to provide a united service to our customers
* Challenge existing process flows to deliver upon our customer excellence programme and improve cross-departmental efficiency

So, if you have excellent attention to detail, experience in a B2B or B2C customer-facing role and fancy a new challenge—then we might be looking for you!
** About you
*** Relevant customer facing experience – ideally within a B2B or B2C environment.
* Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
* A positive and can-do attitude
* Strong organisational skills with proven ability to handle multiple tasks at any given time
* Computer literate, especially on Microsoft packages (Excel, Word, etc)
** Benefits
* ** Competitive salary
* 25 days holiday plus bank holidays
* Pension scheme, life assurance and income protection
* Employee Assistance Programme
* Employee Discounts
* Cycle to work scheme
*
* Location:

** This is a full-time role based on our site in Belper, Monday to Friday. The working hours 8.30am-5pm Monday to Thursday ( one of these days can be 8-4pm ) with an hour for lunch and 8.30am to 3.30pm Friday.

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East, and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more.

Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to…