Product Operations Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it.

We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

• Proven experience in a senior operational, business operations, or enterprise systems role, with end‑to‑end accountability for operational delivery and outcomes
• Strong understanding of product operations, including sales order fulfilment, client entitlement management, delivery assurance, and revenue recognition processes
• Demonstrated ability to lead and improve BAU operations at scale, balancing day‑to‑day execution with operational risk management and continuous improvement
• Experience driving automation, workflow optimisation, or AI‑enabled improvements within operational environments to reduce manual effort and improving data quality
• Experience utilizing AI and agentic tooling improve accuracy, reduce cycle time, and scale operations sustainably
• Strong analytical capability, with experience using operational and financial data to identify risks, inefficiencies, trends, and improvement opportunities.
• Excellent stakeholder management and communication skills, with the confidence to engage Sales, Finance, Product, Technology, Risk, and senior leadership.

• Undergraduate or first‑level degree in Business, Finance, Operations, Information Systems, or a related discipline is preferred. Equivalent senior‑level operational experience with demonstrable delivery and improvement outcomes will also be considered

Drives Insurance Operations delivery and improvement, ensuring accurate fulfilment, strong controls, and scalable, automation‑enabled ways of working.

• Execute Insurance product fulfilment and delivery, ensuring clients receive deliverables, entitlements and access to Moody’s solutions accurately, on time, and in line with contractual and policy obligations
• Oversee critical BAU processes spanning client entitlement management, delivery records, renewals, subscriptions, trials and ongoing access commitments
• Ensure high‑quality operational data throughout the operations delivery lifecycle, reinforcing strong data governance, auditability and revenue recognition controls
• Oversee the use of CRM and connected enterprise systems such as Salesforce and Financial Force to monitor deliveries, track obligations, and maintain accurate records that support financial and regulatory requirements
• Partner closely with Sales, Finance, Product Management, Client Service, Technology and Risk teams to resolve escalated operational issues and manage cross‑functional dependencies
• Provide oversight and internal support for customer queries, access issues and change requests, ensuring timely resolution and a consistently high service experience
• Use operational and financial reporting to identify risks, bottlenecks, trends and opportunities for improvement across all Insurance product lines
• Drive continuous improvement by identifying recurring issues and leading initiatives to simplify, standardise, automate, or eliminate manual operational processes
• Champion responsible use of automation and AI‑enabled tooling, including agentic or workflow‑based approaches to improve accuracy, reduce cycle time, and scale operations sustainably
• Act as a role model for process adherence, operational…