Workplace Relationship Manager

Workplace Relationship Manager – Permanent.

Location:

Edinburgh. Salary: £33,520 - £50,280 depending on experience. Closing date: 9 June 2026.

• Maintain and develop relationships with a designated panel of managed clients
• Take a structured and proactive approach to employer management – governance & engagement
• Own problem resolution for managed client servicing and administration
• Reactive issue/complaint resolution including high quality, expedient resolution and root cause analysis
• Build and maintain effective working relationships across the business ensuring a joined up approach is taken at all times

• Excellent client relationship management skills – working with large workplace clients
• Proactive relationship management skills – identifying opportunities to support the employer in areas such as engagement or wellbeing
• Strong analytical and problem solving skills
• Passion for service excellence and a sharp focus on continuous improvement
• Excellent report writing skills
• Competent with a wide range of Windows based applications (Word, Excel, Outlook, PowerPoint etc.) and comfortable with new technology
• Demonstrates excellent attention to detail, accuracy, and the ability to meet strict deadlines, whilst demonstrating accountability for individual and team workload

• Enhanced pension scheme: contribute 3% of salary, we match 9%; if you contribute more, we match up to a combined total of 20% (7% from you, 13% from us)
• A discretionary bonus, depending on personal and company performance
• 34 days leave per year (including bank holidays, pro‑rated for part‑time)
• Private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits including retail discount vouchers, Cycle2
  
  Work scheme, subsidised restaurant and online GP appointments

Equal Opportunity

Employer:

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.