Digital Consultant

Description

We’re looking for a commercially minded, relationship-driven Digital Consultant to help our customers unlock more value from the Squiz platform. In this consultative sales role, you’ll own strategic growth across an established portfolio of Squiz customers while also nurturing warm new business opportunities.

You’ll act as a trusted advisor to senior stakeholders across marketing, digital, and technology teams, helping customers shape ambitious digital strategies and turn them into measurable outcomes. Success in this role comes from building strong partnerships, driving product adoption, and uncovering opportunities to expand the use of Squiz solutions including DXP, AI, personalisation, search, and professional services.

This is an ideal opportunity for someone who enjoys combining commercial ownership with strategic customer engagement and wants to work with organisations delivering meaningful digital transformation.

This role is ideally based in either London or Edinburgh, with a minimum of one day per week in the office and regular travel to customer sites.

• Drive new business sales on the Squiz DXP platform and leverage a portfolio of existing customers for upsells and expansion opportunities

• Proactively analyse existing customer portfolios to uncover growth opportunities
• Identify use cases for DXP upsells and/or increase Squiz adoption in other parts of the customer organisation

• Articulate the value proposition of the Squiz DXP in the context of customers’ strategic priorities, identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities and other tools within the customer’s wider ecosystem to improve their digital experiences
• Design, plan and facilitate stakeholder engagement and discovery workshops
• Define clear pathways and roadmaps to expand Squiz’s footprint, establishing upgrade strategies to full DXP adoption

• Own RFT/RFP for sales deals
• Lead value-based conversations with executive-level stakeholders
• Own deal progression translating product roadmap through to product sale
• Maintain accurate forecasting and strong pipeline management within Hub Spot

• 3+ years’ experience in account management, customer success, client services, or consultative sales within SaaS or technology environments
• Strong commercial acumen with a proven ability to drive retention and expansion revenue
• Experience building trusted relationships with both marketing and technology stakeholders
• Excellent written, verbal, and presentation communication skills
• Highly organised, self-directed, and comfortable managing multiple priorities
• Strong strategic and critical thinking capabilities
• Confidence creating engaging presentations and facilitating customer conversations
• Ability to conduct research, gather insights, and translate data into recommendations
• Experience coordinating cross-functional teams to achieve shared customer outcomes
• Strong client management skills with a focus on delivering value and long-term partnerships
• Pragmatic, solution-oriented mindset with strong intellectual curiosity
• Passion for digital experience, technology, and innovation

• Experience in technology, professional services, higher education, or government sectors
• Understanding of digital experience platforms, CMS, search, personalisation, web or search technologies
• Experience managing enterprise-level accounts
• Workshop design and facilitation experience across diverse stakeholder groups
• Understanding of UX, service design, or customer experience strategy
• Experience using CRM platforms such as Hub Spot or Salesforce
• Exposure to AI, conversational or personalisation technologies

• Customer-first mindset:
  Deep empathy for customer challenges and outcomes
• Strategic thinking:
  Can connect product capabilities to business goals
• Consultative approach:
  Advises rather than just responds
• Commercial drive:
  Balances customer success with revenue responsibility
• Collaboration:
  
  Works across internal teams to deliver customer value
• Resilience:
  Handles churn risk,…