Organisational Development Coordinator

About The Role

We are looking to recruit an Organisational Development Coordinator on a hybrid basis to join the team near Edinburgh (location may be flexible in line with our regional and head offices).

Coordinate and support the delivery of L&D and OD programmes and initiatives, managing logistics, resources and stakeholder engagement. This includes supporting complex programmes at scale, such as leadership development, Early Careers programmes, and Wellbeing and Inclusion & Diversity awareness campaigns.

Act as a superuser for Cornerstone, supporting user queries and launching/administrating relevant Learning Events on the system. Provide administrative support where needed for the Product Owner and Product Manager for any system configuration and enhancements.

Manage relationships with external partners such as training providers, universities and suppliers, and other third parties. Coordinate activity and communications, process invoices, and act as a central point of contact between partners and the wider team/business.

First line response to OD related queries, including internal and external customer queries, prioritise and escalating where required.

Collate and maintain data relating to learning and OD activity, including engagement, uptake and outcomes of programmes and initiatives. Produce clear summaries and insights to support decision making and dashboards updates.

In collaboration with People Business Partners and Line Managers, support the identification of suitable roles in line with our early career offerings.

Support the effective management of the Apprenticeship Service Account, including monitoring levy funds, tracking spend, and ensuring timely utilisation. Provide administrative and coordination support across the full apprenticeship lifecycle, ensuring accurate records, funding adherence and a positive learner experience; through working closely with training providers, internal stakeholders and learners.

Knowledge/skills/experience

• Strong organisational skills with an eye for detail
• A continuous improvement mindset with the ability to identify opportunities to improve service and or processes
• Strong stakeholder management skills & a customer focus approach
• Ability to work towards tight deadlines whilst maintaining quality and service
• Ability to prioritise workload and escalat issues where appropriate
• Excellent communication skills working with colleagues at all levels of the business
• Strong analytical skills and the ability to turn data into insight
• Experience of working with helpdesk software to manage colleague queries

• Knowledge and experience in funding and levy management
• Membership of CIPD or other relevant HR / OD experience
• Experience of working within a busy team environment with high volume queries and activities
• Knowledge of how learning technologies and reporting functionalities work

We offer an excellent benefits package which includes 34 days holiday (increasing by a day each year to a maximum of 40), the option to buy or sell up to 5 days holiday, single private healthcare, enhanced salary sacrifice pension contributions of 5% employee, 10% employer, Employee Assistance Programme, retail discounts and much more!

We recognise that a diverse team makes us a stronger and more successful company. We value different ideas and perspectives as it helps improve our decision‑making, products and services. And we’re striving to create an inclusive work environment, in which everyone can feel comfortable as themselves, uniquely contribute and do their best work. If we need to adjust anything in our recruitment process to support you, please contact