Operations Support Team Officer

Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland. By joining Chest Heart and Stroke Scotland (CHSS) as Operational Support Team Officer you can be the difference between people just surviving and really living.

As Operations Support Team Officer, you will lead office and event management within the Operational Support Team, helping deliver the operational plan. You will also oversee office health and safety, ensuring a safe, welcoming and professional hybrid working environment.

This is a fantastic opportunity for someone who enjoys working with others, thrives in a varied role, and takes pride in delivering excellent support. As part of this role, you will help bring the No Life Half Lived 2 Strategy to life by providing efficient, inclusive and high‑quality customer service to colleagues across the organisation.

• Leading and coordinating office, operations and event activities to support delivery of operational plans.
• Ensuring continuity and resilience of services across the Operational Support Team.
• Fostering a positive and collaborative working environment where colleagues feel supported, engaged, and empowered.

You will lead and support a team of Operational Support Administrators, helping them to grow and succeed in their roles. Through effective coaching, motivation and development, you will build a high‑performing team that delivers a consistently high‑quality service.

You will champion operational effectiveness and support innovation that strengthens outcomes for people affected by long term conditions and communication disability.

Event support is a key part of this role, and you will work closely with event organisers to plan, coordinate and deliver smooth, successful events. You will also oversee event operations where needed, helping to ensure a high‑quality experience from start to finish.

Working closely with teams across the organisation helps us provide reliable operational support, keeps day‑to‑day services running smoothly, and supports the charity’s ongoing success and delivery of the No Life Half Lived Strategy. As such whilst the role is hybrid, regular weekly attendance (3 days per week) in the Head Office is required to ensure effective and practical support to all colleagues.

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