Business Partner - Strategic Account, Transformation & Operating Model

About the Role

We are looking for a highly organised, proactive and commercially minded Business Partner to support our Client Executive Partner and the senior leadership team on a large and complex strategic client account.

This is a highly visible role, sitting at the centre of account strategy, operational governance, transformation activity and performance improvement. The successful candidate will work closely with senior stakeholders across Delivery, Business Operations, Client Relationship Management, Change, Technology, People and other supporting functions to ensure that the account operates with clarity, alignment and pace.

The role requires someone who can move confidently between strategic thinking and hands‑on execution. You will be expected to understand the wider account objectives, translate priorities into practical actions, and bring structure to complex or ambiguous topics. You will also play a key role in documenting and improving the current operating model, supporting the design of the future operating model, enabling the Command Centre, and helping to mobilise and support Tiger Teams focused on critical account priorities.

This is an ideal opportunity for someone who enjoys working in a fast‑moving environment, is comfortable engaging with senior leaders, and has the confidence to connect people, processes and priorities across a complex organisation.

• Operating Model Management – Define, document, and continuously improve the end‑to‑end operating model, identifying gaps, inefficiencies, and risks.
• Command Centre Coordination – Support governance, track issues and actions, ensure ownership, and provide clear leadership updates.
• Tiger Team Enablement – Help set up and drive focused teams to resolve high‑priority challenges and remove blockers.
• Strategic Account Support – Assist leadership with planning, insights, and aligning operational activity with strategic objectives.
• Stakeholder Engagement – Build strong cross‑functional relationships and ensure alignment across teams and priorities.
• Performance & Insight Reporting – Analyze data, identify trends, and translate insights into actionable recommendations.
• Governance & Communication – Support forums, prepare materials, track decisions/actions, and maintain proper documentation.
• Continuous Improvement & Execution – Drive structured follow‑through, improve ways of working, and ensure measurable progress.

A structured, proactive professional who thrives in complex environments, builds strong stakeholder relationships, and translates operational detail into clear insights. Comfortable with ambiguity, able to manage competing priorities, and influence without direct authority while balancing strategic thinking with hands‑on delivery.

• Experience in complex environments (enterprise, client, or transformation programmes)
• Strong stakeholder management & influencing skills, including senior leadership engagement
• Ability to analyse data and translate insights into clear recommendations
• Experience managing actions, risks, dependencies, and cross‑functional coordination
• Excellent communication and documentation skills (presentations, reports, executive updates)

• Experience in operating model design, process mapping or organisational change
• Background in governance, account management, or operational improvement

• Highly organised with strong attention to detail and follow‑through
• Ability to simplify complex topics and drive clarity
• Analytical and problem‑solving mindset
• Collaborative, proactive, and resilient, with a focus on outcomes

• Eligible for BPSS+ clearance
• Location:
  
  Hybrid (regular presence required at our Edinburgh offices)

• 25 days annual paid leave + National Holidays
• Pension Scheme – contributions matched up to 10%
• Private Medical Scheme
• Life Assurance
• Income Protection
• Flex Benefits Program
• Unlimited Learning Opportunities

We are a care leaver friendly employer—if you need additional support, please contact our recruiter or dedicated mailbox. As a Disability Confident employer, we encourage applications from all candidates and are committed to making reasonable adjustments throughout the recruitment process.