Strategic Account Manager

Role Overview

We have an opportunity for a Strategic Account Manager to join a leading print and communications company. In this role you will work closely with the Account Director, taking ownership of a range of client accounts and developing strong client relationships with key stakeholders. You will ensure your team delivers all business‑as‑usual activity, while working with the client to understand their commercial plans and identify new opportunities to introduce new service lines, responsible for delivering the agreed forecasts and targets on the account.

Working across several accounts, you will be responsible for the client development plan and will manage and lead your teams to provide the highest level of client servicing to ensure account growth and retention is delivered.

• Develop and maintain the client development plan across multiple accounts.
• Manage and lead teams to provide high‑quality client servicing.
• Identify and maximise cost‑saving opportunities.
• Maximise revenue by ensuring all costs are captured and charged with margin maximised wherever possible.
• Identify and introduce new opportunities where appropriate.
• Communicate major campaign budgets and timing plans to all concerned parties.
• Resolve issues, escalating to Account Director where appropriate, including any contract risks identified.
• Liaise with the wider Account Management team to ensure resources remain in line with client needs.
• Support Account Managers to confidently communicate client proposition and services.
• Keep accurate estimates, invoicing and monthly budget reconciliation.
• Forecast and plan clients' spend forward.
• Share knowledge and best practice with colleagues and internal departments.

• Knowledgeable in the client's sector and mindful of changes that could affect the client's strategy.
• Experience in the public sector is very desirable.
• Strong forecasting and forward‑planning skills.
• Background in estimating, invoicing and budget reconciliation.
• Excellent communication and stakeholder management skills.
• Ability to manage workload effectively and seek opportunities to grow.
• Experience in managing and leading a team.