Project Manager, Client Connectivity

Overview

HSBC offers a career that helps you stand out and fulfil your potential. We provide opportunities, support and rewards to help you grow within a global network operating in more than 50 countries and territories.

We are seeking an experienced professional to join our team as Project Manager, Client Connectivity in Global Payments Solutions (GPS). The GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth by onboarding clients onto HSBC’s Global Payments and Liquidity Solutions. As Project Manager, Client Connectivity you will shape global and local client relationships by managing multiple payments and liquidity projects to successful completion and supporting client onboarding to HSBC channels and solutions.

In the UK, HSBC offers tailored professional development opportunities and a competitive pay and benefits package, including private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

• Support pre-mandate and request for information consultation and project management expertise for our diverse client base, utilising knowledge of Payments, Liquidity, ERP and Regulatory Solutions
• Streamline documentation processes using tools to ensure accurate and timely delivery
• Employ proactive project management methodologies and scalable organisation designs to manage multiple client projects effectively
• Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with senior stakeholders
• Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond
• Ensure project expectations are met before a project is completed
• Drive continuous improvement initiatives to enhance client experience
• Collaborate with cross-functional teams globally, including Legal, Operations, IT, Sales and Product, to optimise internal processes and project delivery
• Stay updated on latest developments in payments products and technology

• Previous project management experience
• Experience of building effective client relationships and stakeholder management
• Liquidity product knowledge and proficiency in payments
• Familiarity with design thinking principles
• Ability to manage competing deadlines effectively
• Proven ability to excel under pressure and drive strategic initiatives
• Demonstrated leadership and team management skills

This is a hybrid position. Location can be Edinburgh or London.

At HSBC, we’re dedicated to creating diverse and inclusive workplaces — no matter gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We are a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk at