First Customer Success Manager: Build & Scale
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-07-14
Listing for:
Unicorn
Full Time
position Listed on 2026-07-14
Job specializations:
-
Business
Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
Unicorn is seeking its first Customer Success Manager to own the post‑sale journey, drive retention and expansion, and build scalable CS processes from the ground up. You will design onboarding and adoption playbooks, manage a strategic book of customers, and partner with founders to shape product priorities.
You will own renewals and relationships with C‑suite stakeholders, delivering value through measurable outcomes and proactive customer advocacy in a fast-growing fintech/AI-driven
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