More jobs:
Complaints Lead & Journey Architect
Job in
City of Edinburgh, Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-07-16
Listing for:
NatWest Group
Full Time
position Listed on 2026-07-16
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Location: City of Edinburgh
Nat West Group is seeking a Complaints Experience & Journey Lead in the UK. This role will own the end-to-end complaints journey, setting strategy and acting as the custodian of customer and colleague outcomes, with a view to simplifying processes and reducing friction.
You’ll lead high-performing teams, champion customer-centric change and drive insight-led transformation across the complaints ecosystem. You’ll balance regulatory priorities with business needs to deliver fair, consistent
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×