Senior Business Analyst - FTC

Are you ready to join a collaborative team where hard work, fun, and striving for the best are part of the daily routine? At Animal Friends Insurance, we are looking for an enthusiastic and self‑motivated Senior Business Analyst to join our IT function.

This is a 9‑month fixed‑term contract where you will champion our customers, ensuring our teams deliver good outcomes for them and their pets. We champion a modern way of working, offering a “Colleague Choice” default location that gives you a strong focus on work‑life balance.

Reporting to the Lead Business Analyst, you will step into a dynamic, wide‑ranging role that provides strategic business analysis to our business teams. You will make a real impact on our long‑term strategies by:

• Leading small to mid‑size projects and assisting project managers and scrum masters on larger, complex initiatives.
• Reviewing end‑to‑end business processes to identify operational, financial, and technological risks.
• Delivering new products and features across our digital, transactional, and management information systems.
• Collaborating closely with developers to ensure the successful implementation of requirements, while providing guidance to testers during the QA process.
• Co‑ordinating and managing User Acceptance Testing and the release process.

We are looking for a highly organised problem solver who thrives in a collaborative team environment. To succeed and make an impact, you will bring:

• Proven analysis experience working within the financial sector.
• A strong background in Scrum Agile development, with proficiency in capturing and prioritising requirements.
• Experience analysing and improving customer journey processes, including digital portals and mobile applications.
• Excellent data and trend analysis skills to truly understand the drivers behind our business and the need for change.
• Strong Microsoft Excel and PowerPoint skills to analyse information and clearly communicate your recommendations to senior management.

We offer a highly supportive environment where you will work on exciting, meaningful projects that directly improve our business efficiency. If you have the ability to motivate and enthuse others, and want to help us build better outcomes for pets and their people, we would love to hear from you.

Apply today and bring your expertise to Animal Friends!

We recognise that your hard work shouldn’t come without its perks, so here’s a little list of some of the things you can expect to get from us:

• 25 days (pro‑rata) annual leave plus bank holidays and we give you your birthday off
• Fully paid day off for charity work
• 95% of our employee’s own pets, we’re able to provide up to 50% off insurance along with free access to our Vet consultation app JOII
• We believe looking after employees’ health is important, so we offer discount on gym membership, access to a Wellbeing hub
• We like to celebrate success and recognise excellent employee performance; we will donate £3k to the charity of our employee of the quarter’s choice
• Most importantly, you’ll be working within a courageous, passionate and kind‑hearted team

Animal Friends has been supporting UK pet owners for more than 25 years with our comprehensive and meaningful pet insurance. We are not only an award‑winning business but one of the largest pet insurance providers in the UK.

We understand that our success is only possible because of how we work together, which is why our company values of being courageous, kind‑hearted and passionate are the heart of what we do – and we simply wouldn’t be who we are today without our colleagues, who embody these values every day.

We are part of the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.

As an FCA regulated business, we require successful applicants to clear our pre‑employment screening process which includes a credit check, and references checks. Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.