Franchisee Training Coach

Role Overview

We’re looking for a seasoned and strategic Senior Franchisee Training Coach to lead and expand the training and development function across our dynamic and growing sushi franchise network. This includes both franchise-operated locations and corporate-run kiosks in retail settings.

Covering the whole of the Central Region, licence and vehicle required, and regular overnight stays.

As Senior Franchisee Training Coach, you’ll develop and deliver world‑class training across our franchise network and corporate PAC kiosks. You’ll lead onboarding of new franchise partners and PAC teams, providing structured, hands‑on learning across sushi operations, food safety, team leadership, and customer experience. Ensuring operational readiness will be at the heart of your work—making sure every team, whether brand new or long‑established, consistently upholds our food, service, and compliance standards.

You’ll collaborate with our Learning & Development team to create and continuously improve training programs and materials, ensuring everything aligns with our evolving brand goals and operational changes. From supporting new openings and relaunches to delivering impactful coaching during critical trading periods, you’ll be a hands‑on presence—offering guidance, support, and real‑time learning on the ground.

Mentoring will be a big part of your remit. You’ll coach and support Franchisee Training Coaches, while also helping PAC kiosk managers and their teams develop and grow. A strong focus on food safety and quality will run through everything you do, ensuring all products meet brand specifications, shelf‑life guidelines, and hygiene standards.

Working closely with the Head of Retail Operations, L&D, and the People Team, you’ll help identify skill gaps and underperformance, then design targeted refreshers to lift capability and confidence. You’ll also collaborate with Operations, Food, and Marketing to ensure training keeps pace with business priorities, menu innovation, and strategic initiatives. Throughout, you’ll track training outcomes and share actionable insights that help us continuously raise the bar across the network.

• Opportunity to grow your career alongside us with an available apprentice program
• Brilliant support services designed to enhance your physical, mental and financial wellbeing.
• Annual discretionary bonus subject to business and overall performance
• Discretionary Life Assurance
• Discretionary Income Protection
• Private Medical Cash Plan
• Bespoke reward platform including access to retail, cinema & gym discounts
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• 50% off your food every time you dine with us for you and 3 friends.
• Contribute towards our award-winning sustainability initiatives that deliver progress against 9 UN sustainability goals. We are committed to responsibly sourcing all our seafood, using only sustainably sourced fish. All our packaging is recyclable and 80% is already made from recycled plastic.
• Annual Awards ceremony celebrating our success and offering winning Managers free trips to Japan
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