Forward Deployed Manager

Location:

Edinburgh (relocation assistance available)

Job Type: Full-Time Hybrid (3 x days onsite)

Malted builds specialised customer interaction intelligence for financial institutions. Our platform combines advanced language technology with deep domain understanding to help firms make faster, more accurate decisions.

Our proprietary technology, purpose built for financial services, uncovers signals that generic AI misses, and we work hand in hand with our clients to turn that into decisions and impact. We’re a small, passionate and highly technical team based in Edinburgh, combining deep machine learning experience with a rigorous approach to product design, delivery and client outcomes.

We are looking for a client facing professional to partner with our Financial Services clients and help them translate the insights surfaced by the Malted Platform into meaningful operational and commercial outcomes.

Malted generates powerful insights into client conversations and operational performance. However, real value comes when organisations interpret those insights correctly, prioritise the right opportunities, and drive change across their business.

This role exists to bridge the gap between data, product insight, and real world operational change — and it's an opportunity to build deep expertise in financial services operations and AI-driven insight delivery from the ground up, working closely alongside the Senior Forward Deployed team members.

This role sits at the intersection of data analysis, client partnership, and operational improvement. You will work closely with client stakeholders to help them understand the signals and patterns emerging from the Malted Platform, support prioritisation discussions, and help embed changes that deliver measurable ROI.

In practice, this means being a hands on partner to the client, helping them interrogate insights, translate them into actions, and see those actions through into day-to-day operations. You'll be well supported by the team as you build your understanding of financial services and enterprise client work.

You'll bring strong communication and relationship building skills, sharp analytical thinking, curiosity about financial services operations, and enough technical comfort to engage confidently in conversations around AI-driven insights, data workflows, and platform deployment. Prior Financial Services experience is desirable but most importantly we are looking for people who are fast learners, detail oriented, and genuinely interested in how data translates into real business change.

A Forward Deployed Manager at Malted works closely with clients throughout the lifecycle of Malted Platform deployments, from pilot design and onboarding through to operational rollout and value realisation.

• Build strong relationships with client stakeholders across Financial Services client organisations; act as a trusted partner to clients adopting the Malted Platform
• Own day-to-day client engagement and delivery for Malted Platform deployments, with support from senior Malted colleagues where needed
• Support clients in interpreting the insights surfaced by the Malted Platform and understanding their implications for operations and customer outcomes
• Facilitate discussions and working sessions to help stakeholders align around priorities and actions
• Translate Malted Platform outputs into clear, actionable recommendations for clients
• Help clients identify the most impactful operational, process, or behavioural changes
• Support clients in navigating internal prioritisation and planning processes to ensure Malted Platform insights translate into practical initiatives
• Support prioritisation of initiatives that will deliver the greatest value
• Work with client teams to turn insights into actionable improvement plans
• Support the implementation of changes within operational processes and teams, ensuring integrity against Malted Platform insights and value creation
• Track progress and help ensure initiatives translate into measurable outcomes and ROI
• Act as an objective partner to help clients maintain focus on initiatives that drive meaningful…