Commercial Data Analyst

Company Description

DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.

DPD is a Valuable 500 company and a Disability Confident Employer.

• Contract Type: Permanent / 37.5 hours per week
• Location: Oldbury, B69 4DA
• Days of Work: Monday to Friday
• Hours of Work: 09:00 - 17:30

Our International Commercial Finance Manager is looking to recruit an ambitious Commercial Data Analyst to work within our high performing International Operations Department (IOD) based at Oldbury, B69 4DA
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Working within DPD International Operations, you will provide support to the DPD Group UK business in areas of International Operations and Commercial Insight. Instigate accurate and detailed analysis of the contribution for the International portfolio of services. Provide proactive support to International Commercial Finance Manager and stakeholders with commercial and operational aspects of International business. Examples of work you would be involved with include:

• Proactive resolution to service performance issues using cause analysis reports and liaison with other departments to complete actions that will improve DPD Classic service
• Ensuring that all operational procedures are implemented and adhered to, in line with the development of the International products
• Conduct trend analysis on receipt of any escalations relating to DPD Classic service quality and non-compliance and submit a report of actions for resolution
• Communicate any changes to DPD Classic operational procedures or updates that could affect the DPD Group customers’ deliveries.
• Assist, when requested and deemed necessary, presentations to International clients, SMT and internal departments and attend any meetings when required to provide international knowledge
• Undertake specific projects, working groups or other duties as required by the International management team in order to develop or enhance the international service offering
• Provide recommendations for customer experience improvements on the DPD Classic service to the International Road Service Delivery Manager, International Road Service Team Leader and DPD Group stakeholders
• Monitor DPD Classic vehicle fill rates and utilisation to ensure correct capacity is planned for on a daily basis
• Regularly liaise with the Road Service Team and DPD Group stakeholders to review and identify the current operational trends that can help drive change and enable us to achieve Road Service KPI’s
• Provide on time analytical, commercial and decision support to the International Commercial Finance Manager and other stakeholders
• Support the International Commercial Finance Manager in ensuring all department deadlines are met and weekly and monthly management reports are completed within agreed timelines
• Be able to review Supplier commercial rates on a quarterly basis and highlight any savings.
• To lead in providing on time analytical, commercial and decision support information to budget holders.
• Reporting key customers contribution figures with additional commercial insight
• Be able to monitor the weekly customer trends and give input to the forecast process
• Propose solutions to ensure time spent on transactional processes is reduced to a minimum
• Recommend actions by analysing and interpreting data and making comparative analyses
• Highlight and investigate cost saving ideas working with all IOD teams and present to the International Commercial Finance Manager
• Work closely with the IOD Managers to ensure accurate costing and pricing of bespoke commercial solutions
• Lead with generating new analysis and reporting to make money, save money, or improve service.
• Proactively network in other departments to understand their functions and relative impact to the commercial department.
• Work with other Analysts in the IOD on joint projects to gain more insight and add…