Risk Events Manager

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

We currently have a vacancy for a Risk Events Manager in Bristol or Edinburgh. This role is responsible for managing business incidents and risk events, ensuring governance frameworks and controls are adhered to while working closely with Operations, IT, Client and Lloyds Banking Group stakeholders. You will coordinate investigations, track actions through to completion, conduct root cause analysis, produce management information and support customer rectification activities.

The role offers the opportunity to work across multiple business areas, helping to improve customer outcomes, strengthen controls and drive continuous improvement across the organisation.

• Managing business incidents and risk events in line with governance frameworks and agreed controls.
• Chairing meetings with internal stakeholders, Lloyds Banking Group representatives, IT teams and operational colleagues to drive incident resolution.
• Tracking actions, monitoring progress and ensuring timely completion of remediation activities arising from incidents and risk events.
• Completing root cause analysis and identifying opportunities to improve processes, controls and customer outcomes.
• Producing management information, reports, agendas and updates for senior stakeholders, forums and governance committees.
• Acting as a Subject Matter Expert on projects, assessing operational impacts and identifying risks associated with change initiatives.
• Supporting customer rectification activities and ensuring customer detriment is identified, understood and addressed appropriately.
• Escalating complex issues when required and deputising for the Incident Management Senior Team Leader where appropriate.
• Contributing to continuous improvement activity by analysing trends, sharing technical knowledge and helping to strengthen operational controls.

• Previous experience within Financial Services, Life & Pensions, Risk, Governance, Compliance or Operational Oversight environments.
• Excellent stakeholder management skills with the ability to influence, challenge and build effective working relationships across multiple teams.
• Strong organisational and planning skills with the ability to prioritise workload and manage competing deadlines effectively.
• Experience of incident management, risk event management, remediation, governance or customer rectification activities.
• Proven ability to analyse information, identify root causes and support the delivery of effective business solutions.
• Strong communication skills with experience presenting information in a clear, concise and professional manner.
• Experience working across project life cycles, supporting change initiatives or coordinating cross-functional activities.
• Ability to work within a regulated environment while maintaining a strong focus on customer outcomes and compliance requirements.
• A professional qualification such as CII, or previous experience within Life &Pensions administration, would be advantageous.
• 31 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A company wide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service