Clinical Governance Officer

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Clinical Governance Officer supports the delivery and continuous development of the organisation’s clinical governance framework to ensure high standards of patient safety, quality, and regulatory compliance. The postholder coordinates the lifecycle of governance matters including incidents, safeguarding concerns, unexpected findings, risks, and quality issues, ensuring accurate documentation, timely follow up, and effective communication across teams. Act as a link between clinical and operational teams and the governance function, contributing to a culture of learning, continuous improvement and safe service delivery.

1. Case Coordination & Investigation – Coordinate and support the end to end management of governance matters including incident reporting, safeguarding concerns, professional standards issues and unexpected findings. Support fact finding, evidence collation, documentation and drafting investigation outputs. Promote adherence to governance policies and support implementation of the governance strategy.

2. Incident & Risk Management – Manage and monitor incident reporting systems, support investigations, track actions arising from incidents and complaints, contribute to risk register maintenance, and support trend analysis. Track learning outcomes, support thematic summaries and learning feedback.

3. Clinical Audit & Effectiveness – Coordinate clinical audit activity, support data collection and reporting, monitor audit recommendations and help measure performance against quality indicators.

4. Stakeholder Liaison & Communication – Act as a point of contact for governance queries, working with operational teams, clinical colleagues, and external agencies to support case progression and shared understanding.

5. Governance Process Improvement & Assurance Support – Support the development and refinement of governance tools, policies, procedures, templates, reporting dashboards and processes, contributing to continuous improvement. Attendance at Stakeholder, Clinical Governance Framework Board meetings as and when required by the Clinical Governance Lead /Head of Clinical Governance.

6. Regulatory Compliance & Process Improvement – Support preparation for inspections, maintain accurate governance records and contribute to development of governance documentation, templates and quality improvement initiatives. Support preparation of documents for Regulatory Body Fitness to Practice Concern

7. Any other duty required by the line manager commensurate with the nature, level, and scope of the role.

• Head of Clinical Governance
• Clinical Governance Leads
• Operational Managers and Service Delivery Teams
• Quality & Audit Teams
• Safety and Wellbeing Teams

• Local Authority Safeguarding Teams
• Professional Regulators (where applicable)
• Commissioners / DWP
• External agencies involved in information requests / investigations

• Experience in governance, quality assurance, safeguarding, risk management or regulated environments.
• Experience reviewing, interpreting and summarising complex information.
• Knowledge of incident reporting and investigation processes.
• Understanding of audit methods and quality improvement principles.
• Strong written communication skills including drafting concise summaries and investigation…