Business Operations Analyst – Capabilities & Controls Team

Job Title:

Business Operations Analyst –Capabilities& Controls Team

Division: Authorisations

Department: Register & Authorisations Services

• Salary:
  National (Edinburgh and Leeds) ranging from £53,800 to £62,733 and London from £59,200 to £69,000 per annum (salary offered will be based on skills and experience)
• This role is graded as:
  Senior Associate – Regulatory

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

The Authorisations Division ensures thefirms and individuals who apply to us to be authorised orapprovedunderstand how wetest they will comply withour regulation.

We use Authorisation to help deliver our public offer, and as a tool to protect consumers from the harm that can be caused by bad conduct in the financial services industry.

The Register and Authorisations Services(R&AS) department builds confidence in Authorisations' decision making, systems, processes, data and platforms. Our integrated, high-quality services enable effective determinations, and a strong firm and consumer offer by providing operational rigour, insights and capability development, managing policy, frameworks and process change and improving our data, digital products and technology.

• Support work across the Capabilities and Controls team across a range of operational functions, including governance, risk, controls, quality assurance, business improvement and implementation
• Work with colleagues across different teams to understand operational issues, identify themes and support practical improvements
• Make sure actions, risks, decisions and dependencies are clearly owned, tracked, progressed and followed through
• Use sound judgement to prioritise activity, spot where issues need attention and elevate matters appropriately
• Support governance forums, including preparing updates and papers, coordinating inputs and ensuring clear follow-up on agreed actions
• Support the division’s approach to risk and controls by helping teams identify, assess and manage operational risks in a proportionate way

• Experience working with stakeholders across different teams or functions, supported by clear written and verbal communication skills to explain information professionally and effectively
• Strong organisational skills, with the ability to manage a varied workload, prioritise tasks, and meet agreed deadlines
• Good judgement, with the ability to identify key issues, communicate them clearly, and elevate appropriately when required

• A proactive and delivery-focused approach, with the confidence to take ownership, anticipate issues and move work forward at pace
• Strong attention to detail, with the ability to produce accurate, well-structured work in a busy environment
• A confident and engaging communication style, with the ability to build positive relationships and influence constructively
• The ability to work across different operational functions, joining the dots between teams, processes, risks and priorities
• Strong analytical and problem-solving skills, with the ability to identify themes, spot gaps and turn insight into practical action
• Flexibility and resilience, with a continuous improvement mindset and willingness to support different areas as priorities evolve

• 25 days annual leave plus bank holidays
• Hybrid model where employees work a minimum of 40% in the office each month (expectation of 50% for senior leaders). Changing from September toa minimum of 50% in the office each month (expectation of 60% for Directors and Executive Directors)
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates…