Agent Maestro - Closed Book Pensions Transformation & Agentic Operations

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society.

Atos also provides consulting and advisory services through its Atos Amplify brand.

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

Atos Group is listed on Euronext Paris.

The Agent Maestro is responsible for transforming of operational processes across the Closed Book Pensions business through the adoption of Atos Agentic methodologies and intelligent automation.

This role owns the complete lifecycle of process transformation, taking business processes through a structured framework of

The Agent Maestro will establish the standards, governance, operating model and execution framework required to transition manual and semi-automated pension administration processes into controlled, compliant, agent-driven services.

Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions, ensuring alignment with Atos principles of governance-by-design, operational accountability, controlled decision boundaries and human oversight.

• Define and own the Closed Book Pension Agentification Framework.
• Establish transformation roadmaps aligned to business strategy, customer outcomes, and regulatory obligations.
• Lead transformation initiatives from assessment through to production deployment.
• Identify, assess, and prioritise processes suitable for agentification.
• Deliver measurable improvements in productivity, quality, customer experience, and risk reduction.
• Analyse and redesign end-to-end pension administration processes.
• Create target-state operating models suitable for autonomous and semi-autonomous agent execution.
• Define human-agent interaction models, escalation paths, and control frameworks.
• Standardise operational procedures and eliminate unnecessary complexity.
• Establish governance frameworks for agentic operations.
• Ensure compliance with FCA Consumer Duty, Operational Resilience requirements, Data Protection regulations, and Treating Customers Fairly principles.
• Lead risk assessments and mitigation plans for transformation initiatives.
• Support audit, compliance, and assurance activities.

• Design and maintain an Agentic Model Office environment.
• Develop testing frameworks covering accuracy, resilience, compliance, business continuity, and customer outcomes.
• Define production readiness criteria and lead pilot rollouts.
• Establish standards for agent lifecycle management and performance monitoring.

• Partner with Operations, Technology, Risk, Compliance, Legal, Data, and Service Delivery teams.
• Present business cases, transformation progress, and outcome metrics to senior stakeholders.
• Develop KPI and KRI frameworks and drive continuous improvement.
• Ow…