Service Planner

Atlas Copco’s solutions support industries across the world, from medical research and renewable energy to food production and infrastructure. Join us and help shape a more sustainable tomorrow. We’re looking for a Service Planner to join our team in Uddingston. In this role, you’ll coordinate service activities from start to finish, ensuring customers receive a smooth, efficient experience while supporting our field service engineers day to day.

• Planning and scheduling service work to meet customer needs and deadlines
• Creating, allocating, and releasing service orders to engineers
• Ensuring parts and resources are available ahead of visits
• Communicating with customers to arrange and confirm service appointments
• Tracking progress of jobs and supporting completion, invoicing, and follow-up work
• Working closely with engineers, managers, and internal teams to resolve queries and prioritise requests
• Maintaining accurate records across SAP/C4C and supporting contracts, purchasing, and ad-hoc projects when needed

To succeed, you will need

We welcome candidates from a variety of backgrounds. You might be a strong fit if you:

• Are organised and comfortable managing multiple priorities
• Communicate clearly with customers and colleagues
• Enjoy problem solving and improving processes
• Have experience in planning, administration, customer service, or coordination (service industry experience is helpful but not essential)
• Are motivated to learn and develop your knowledge

• Hybrid working and a supportive team environment
• Modern office with activity-based working
• Ongoing development, including at least 40 hours of training per year
• Competitive benefits and pension scheme
• 36-hour working week supporting work-life balance
• Opportunities to grow your career within a global organisation

This role is office based but offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office in Uddingston, Scotland.

Talent Acquisition Team:
Anna Karlsson

Hirning Manager:
James Skinner

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.