Manager, International Learning & Transformation

About the Team

In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.

The Enterprise Comms & Mar Tech Experiences (ECMX) team is a global organisation within Membership Portfolio Services (MPS). ECMX is American Express's marketing services centre of excellence, powering high-quality, user-centric marketing experiences through enterprise marketing technology, operations and enablement.

The International Learning & Transformation team enables successful business transformation by preparing International Marketers to confidently adopt new platforms, processes and ways of working. We partner with business leaders, product teams and transformation programmes to understand what is changing, who is impacted and what colleagues need to perform successfully in the future state. By combining workforce readiness, performance enablement and operational excellence, we deliver scalable solutions that accelerate adoption, improve colleague performance and create better experiences for the marketers we support.

As Manager, International Learning & Transformation, you'll lead the Learning & Transformation strategy for strategic business initiatives, ensuring International Marketers are prepared to successfully adopt new platforms, technologies, processes and ways of working.

You'll act as the primary Learning & Transformation partner for strategic initiatives, leading engagement from initial intake and discovery through implementation and adoption.

Partnering closely with business leaders, product teams and programme stakeholders, you'll assess business objectives, colleague impacts and adoption risks to determine the workforce readiness and enablement required for each initiative. You'll shape strategies that prepare colleagues to confidently adopt and perform in the future state before enablement solutions are designed.

Working closely with colleagues across Learning & Transformation, you'll translate these strategies into scalable learning, communication and performance support experiences that build marketer confidence, reduce time-to-proficiency and improve business performance. You'll also help evolve the Learning & Transformation function by strengthening consulting practices, governance, measurement and operational excellence.

• Build trusted partnerships with senior business leaders and programme teams.
• Deliver scalable workforce readiness strategies that improve adoption and colleague performance.
• Use data and insights to continuously improve business outcomes.
• Help evolve the Learning & Transformation function through innovation, consulting excellence and continuous improvement.

• Own the intake process for strategic transformation initiatives, ensuring opportunities are assessed, prioritised and aligned to business objectives and team capacity.
• Provide visibility of transformation demand, priorities and resource requirements to support effective portfolio planning and decision making.
• Act as the primary Learning & Transformation partner for business leaders and the ICS COE, identifying where the function can add the greatest value and ensuring appropriate engagement throughout the transformation lifecycle.
• Assess new requests to determine business priorities, workforce readiness needs, resource implications and the appropriate Learning & Transformation approach.
• Lead Learning & Transformation engagement for strategic business initiatives, acting as the primary partner from initial intake and discovery through implementation and post-launch adoption.
• Assess business objectives, colleague impacts,…